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NYSpins Casino - Delayed withdraw with NO answered emails for 3 weeks

UNRESOLVED
Complaint Info
Disputed casino NYSpins Casino
Reason Delayed payment
Amount kr 11000
Posted on September 27, 2018

Hey,

I can see I´m not alone with this kind of horrible support and treatment from this casino "NySpins".

Made my first deposit of 1000 SEK at Casino NySpins in the end of last month (august) and won 11.000 SEK (around 1000 euro). Made a withdrawal and waited for the money. After 1-2 days without getting any money to my bank account or any emails from NySpins (verification email etc) I tried to log in to my account but IT DIDN`T WORK?! Without telling me why for TWO weeks (both in livechat or email-support), I asked like everyday.... So I´m having 11.000 SEK in my account that they blocked me from and they don´t tell me why in TWO weeks. 11.000 SEK in Sweden is like half of my monthly salary so for me and a lot of other swedes that´s a LOT of money, so WHY are they not answering?!

BUT, after TWO weeks I got contacted by support to provide KYC documents, I did send everything they wanted only a day after or something like that, happy to FINALLY hear something from NySpins again, and FINALLY get my winnings. Did I get it?

NO! 2 weeks and 17 emails later without answering + everything of the KYC they asked me about, but no money...

So my two questions for NySpins:
1. What is your problem?! Pay out my winnings now.....
2. Is this how you treat your customers - not answering emails for WEEKS? If no, why didn´t you answer my emails?

Username at NySpins: ackethor86

ackethor86 Sweden
Posted on October 1, 2018

84 hours and still no answer... Are you serious NySpins? This is not nice of you

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