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NYSpins Casino - Delayed 12,519 SEK payment

UNRESOLVED
Complaint Info
Disputed casino NYSpins Casino
Reason Delayed payment
Amount kr 12519
Posted on September 27, 2018

I signed up almost three weeks ago and made my first deposit (09-08) of 1000kr and got 100% bonus, lost that deposit and made another deposit (09-10) for 1200kr and got 100% match, played by their t&c and won 12519kr then made a withdrawal. Got a mail 09-11 saying my account is temporarly closed until I submit my verifications, did that 09-12 and haven´t heard a thing since, they don´t answer any of the mails I sent... But reading the other complaints on here it´s obvious they have some big issues since they can´t pay the players. Things like this will be history when the Swedish regulations take place in a couple of months and onlinecasinos that don´t act responsible will not be able to operate on the Swedish market, the players will most likely have alot more saying. Until then please help me with this casino.

Posted on September 27, 2018

Hi

Sorry to hear about your issues, our support team will get in touch with you shortly.

Regards
Erik

Posted on September 29, 2018

Hi!

I got a mail 2018-09-27 from NYS saying that they are sorry for the delay and that they will try to speed things up and that I should be a bit more patient and check my mail in the near future. I don´t understand what they mean by that since I have already been waiting for almost a month and sent them all documents they need to verify my account.

AskGamblers
Posted on October 3, 2018

Dear NYSpins Casino,

Please let us know if there's some update regarding this case.

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