Complaint #45 NV Casino

Self exclusion ignored deposits allowed

By Aurimas K.

1 week ago

I am filing this complaint against NV Casino for a severe breach of responsible gambling regulations and failure to enforce a self-exclusion request.

On September 5th, I strictly rejected the casino's offer to set limits and explicitly demanded a permanent block, writing:

"Hello, I don't need any limits set; I clearly wrote to you to have the account permanently blocked—what is it that you still don't understand? Can't you read?"

On Monday, September 7th at 2:11 PM, NV Casino support (agent Jorge) replied from [email protected], officially acknowledging my request and stating:

"Hello! Your request has been forwarded to the corresponding department and will be processed as soon as possible."

Despite this official confirmation, NV Casino failed to act immediately. They left my account active for days/weeks, allowing me to make further deposits and gamble, which is a direct violation of their duty of care. Since this official acknowledgment on September 7th, I was allowed to deposit a total of 1659 EUR.

What I want:

I demand a full refund of all deposits made after NV Casino officially confirmed receiving my self-exclusion request on September 7th, totaling 1659 EUR, and the immediate permanent termination of my account.

I have attached a screenshot of their September 7th email response as undeniable proof.

Disputed Casino NV Casino

Reason Self-exclusion

Amount €1659

Discussion

AskGamblers

• Support Team

6 days ago

Dear NV Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

aurimas0822

• Lithuania

1 week ago

*"I am providing additional evidence that proves NV Casino has been systematically delaying the closure of my account.
On October 9th—more than a month after my initial permanent self-exclusion request—I received yet another email from their support team asking me to 'wait while your request is being processed.'
It has now been nearly two months since my first request on September 5th, and the casino has still failed to permanently block my account. This is a clear, continuous, and intentional delay of Responsible Gambling procedures, which allowed further financial risk. I submit this as undeniable proof of their gross negligence."*

NV Casino Complaint Stats

Resolved 7 / 9

Avg. Amount $6,756

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

NV Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 6 out of 7 complaints in this category have been resolved.

This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.

NV Casino Complaints

See all complaints for this casino

Rejection of payout request

I would like to complain about a severe double standard and bad faith practices by Nv Casino. While my deposits via Revolut bank cards were processed instantly, the casino has been withholding my legitimate winnings of 1,000,215.50 HUF for nearly a month.

The casino's claim that my account requires further verification is completely false and contradicted by their own communication. On October 13, 2026, I received an official email from Nv Casino explicitly stating that my account had been verified and found valid ("fiókját ellenőriztük és érvényesnek találtuk").

Despite this official approval, my initial Visa withdrawal requests from October 10th were mass-rejected. Following this, I submitted consecutive withdrawal requests on October 21, 2026, and October 26, 2026, which were successfully received by their system but remain unpaid.

According to Nv Casino's terms published on AskGamblers, withdrawals between 500 EUR and 4,999 EUR should take a maximum of 5 business days. This timeframe has been breached multiple times over. My balance is entirely real cash with 0.00 HUF in bonus money, meaning no bonus terms were violated.

Due to a recent surgery on October 8th and losing my job simultaneously, this unfair delay is causing me severe distress and financial hardship. I request your urgent intervention to compel Nv Casino to release my funds.

I have attached all necessary evidence, including the official KYC approval email from October 13th, the confirmation notifications of my subsequent withdrawal requests, and my transaction history showing the rejected attempts and current real balance.

Thank you in advance for your assistance.

Unresolved

Ft1,000,216

NV Delayed payment

Payment delay, I have been playing on their platform for a long time. Most of the time they are operational with withdrawals, but the last withdrawal is going wrong. I wrote to them after a week of waiting to see what the problem is, to which they told me that they apologized for the error and sent it again to take action. Another three days passed and I wrote to them again. They said that the request had already been sent and I had to wait. It is clearly stated in terms for players who are verified from 48 hours to a maximum of five working days, the money will be sent. The amount is not large, around €900, they are not serious, and I'm still waiting.

Resolved

€900

Unloaded deposit unit

Complaint Title: Uncredited Litecoin (LTC) Deposit of 8.55 LTC – Casino Stalling for 12 DaysComplaint Description:I am filing a formal complaint against this casino regarding a Litecoin (LTC) deposit of 8.55 LTC that has been completely withheld by the platform. The deposit was made on June 22, 2026.The transaction was successfully processed and confirmed on the blockchain immediately. I have provided the casino's support team with the undeniable proof, including clear screenshots and the official transaction hash. Despite having the funds in their wallet, the casino has continuously used stalling tactics, changing support agents (Elena, Dakota, Adriana, Leni, Flor, and Max) and giving contradictory excuses.First, they gave a specific UTC deadline which expired. Then, an agent named Flor falsely claimed they would "prepare documents for my payment system to refund," which is mathematically impossible for an irreversible Litecoin blockchain transaction. Today, July 3, 2026, another agent named Max told me that "specialists are working on it and it takes time," stretching the delay to 12 days.It is clear that the casino has received my 8.55 LTC but is refusing to credit my account balance or process the deposit. I request the mediation team to intervene and help me get my funds credited or returned.Transaction Evidence:Casino Domain: 76nv281.casinoTransaction Hash (TxID): 34c2d8a4232bdacb5b2b94a3b96913419701dfe724034f8057590fa7984d1308My Sender Address: ltc1q7vgpcdv0zyzwcfdaw58jz0k2wgts76g2j3r7k0Casino Recipient Address: M8uin6LnkFQgGmZFEgzmVYGSC3Hvv3hUN6Amount: 8.55 LTCPlayer Username: < sent to the casino > I have dozens of screenshots of the communication with the casino.

Resolved

Ł9

Avoids payout 53000 PLN

I would like to report an issue with NV Casino regarding a withdrawal of approximately PLN 53,000.

For two weeks now, my withdrawal has not been processed. The casino is continuously delaying the process by requesting repeated KYC verification, despite me submitting all required documents multiple times.

My documents are being rejected without clear or consistent explanation, and the process appears to be intentionally prolonged.
I've heard everything starting from "you cancelled it by yourself", "our team makes everything they can do", "your KYC if fine, just withdraw the money" only to wait another copule of days and afterd that they cancel my request. They cancel a bank transfer withdrawal, agrumenting that there is an issue with the crypto wallet number picure, which have nothing to do with each other. At this point, it no longer seems like a standard verification procedure, but rather an attempt to avoid paying out legitimate winnings.

I have complied with all requirements and acted in accordance with the Terms and Conditions.
I also gather prt scr of every chat with the support and all of the request I made that have been cancelled.

This situation raises serious concerns about the fairness and transparency of NV Casino.

Resolved

zł53,000

Repeatedly rejected withdrawal for 800 euros

Hello,
I have been trying to make a withdrwal for €800 from NV-Casino. I have completed all their KYC- verifications with flying colors. I have not used any bonus at any time. The withdrawal method cosen is the sam card used for all deposits. My withdrawal has been rejected 2 times with no reason given, the €800 just came back into my account. I have several times used their VIP-chat and tried to get an answer but they just keep reffering to 'the relevant department' that will look into this. But i have not been given any information in any way to why they rejected my withdrawal (two times)

Resolved

€800

Unjustified withdrawal rejection for Virtual Skrill Card on a Fully Verified account

I am filing this complaint against NV Casino regarding an unjustified withdrawal rejection. My account is fully verified and marked as 'Approved' in the verification section.

The casino has rejected my withdrawal request, demanding a photo of a physical bank card. However, the card used for my deposits is a Virtual Skrill Card (ending in 9432). As a virtual card, it has no physical plastic form to be photographed.

To prove my ownership, I have already uploaded my official Skrill Transaction Report (Skrill ID: 230130336). This document clearly displays:

My full name: < name removed >

My registered address: < address removed >

The specific transactions to the casino (marked as PREPAID_CARD).

Despite being fully verified and having provided the only possible legal proof for a virtual card, the casino continues to demand a physical photo and has disabled their Live Chat support, making communication impossible. This is a clear delay tactic to avoid paying out my winnings.

I request the casino to honor my verification status and process my withdrawal immediately

Resolved

€276

Will do no withdrawal and verification

Helo …Casino NV1 refuses payout of €40,000 – repeated KYC rejections without clear explanation

I am submitting this formal complaint against Casino NV1 due to their continued refusal to process my legitimate withdrawal.

My account balance is €40,000, and I have fully complied with all verification (KYC) requirements.

To date, I have submitted all requested documents three separate times, including official bank statements issued directly by my bank. Despite this, my documents are repeatedly rejected without any clear, specific, or consistent explanation.

The casino does not specify:
• which exact document is rejected
• what exact issue the document allegedly contains
• what precise alternative document is required

I have formally requested a detailed written explanation, but I continue to receive only generic responses such as “verification issues” or “compliance review,” which do not allow me to resolve the matter.

I believe this behavior constitutes unjustified delay and unlawful withholding of player funds. I am concerned that the verification process is being intentionally prolonged due to the high withdrawal amount.

Please note:
• All documents submitted are authentic, current, and verifiable
• I have not been informed of any specific violation of the casino’s Terms and Conditions
• I have cooperated fully and promptly at every stage

If this matter is not resolved immediately, I will escalate this case by submitting formal complaints to the casino’s licensing authority, as well as seeking legal assistance regarding the recovery of my funds.

I respectfully request:
• Immediate approval of my verification
• Processing of my full withdrawal of €40,000
• Or a clear, written, regulation-based explanation of what exact requirement is allegedly not met

I am prepared to provide all correspondence, screenshots, and documentation to support my claim.

I ask the mediator and the casino to handle this complaint with the seriousness it deserves.

This dispute can still be resolved amicably, but continued delay is unacceptable.

Resolved

€26,043

Rejected my withrawal after 5 days

Hello AskGamblers team,

I am reaching out here in hopes of getting help with a withdrawal that was supposed to be approved tomorrow 2025-05-19 according to their T&C from an online casino listed on your platform but was declined for no reason.

I was lucky enough to win €10,850 and initially requested a withdrawal of €4,950 on 2025-05-12 wish have been on pending since then. Today 2025-05-18 I was playing a little, and lost €2,850 and then stopped playing and i have still €8000 in balance . After this i went into the online casino "Transactions" to check if my withrawal is still on pending or maybe its approved but it was rejected for nothing? i then contacted Live support who replied that they do not know what happend and saying that they have forwarded this to be analyzed internally and they need more time? According to their T&C the withrawal time frame is within 48 hours but no longer then 5 working days if you make a withrawal from €500 euro - €4,999. Tomorrow 2025-05-19 is gonna be the fifth day and this is really weird that it gets rejected when tomorrow is the fifth day. I dont want to wait another 5 days, this is not okey.

I am fully verified also.

I really hope this issue can be resolved soon, as I have enjoyed the platform overall and would be happy to continue playing there if everything goes smoothly. I will keep this post updated on AskGamblers with any progress regarding my situation.

Thank you very much for your support.

Resolved

€8,000