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Miami Dice Casino - Not paying on time

RESOLVED
Complaint Info
Disputed casino Miami Dice Casino
Reason Delayed payment
Amount kr 10000
Posted on April 5, 2017

On march 20. I ask to withdraw NOK 10.000,- The verification prossess starts. On the 27. of march I am verified and the withdrawal is approved on the 28th. Today it is april 5th and still no money. They say to allow up to 7 days, now it is 8 days since withdrawal was approved. Talking to customer support now, they ask me to "Please send in a bank statement dated 27.03.2017 up until todays date 05.04.2017 and we will send it to our accounts team to investigate."

Posted on April 8, 2017

I got an email two days ago where they say that "There was a delay with the VISA WD on the 5 April and we are in the process of contacting Ayden and resolving this for you". Assuming they mean "Adyen" the e-comm. platform. I responded and asked for a timeframe. As of this morning I still havent heard anything or seen any money.

FrozenFish Norway
Posted on April 11, 2017

Today I got the money I won from MiamiDice, thank you! 22 days from start of verification to payment - not very impressive even if there was a third party involved.

AskGamblers
Posted on April 11, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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