They are not paying because of confusing and contradictory terms.
. In one terms it says 5 euro max, in others 10 euro max. I played slots with bets from 2 to 9.
This is obvious trap, but I noticed my country name and allowed bet 10, so I played accordingly.
Email I received:
Thank you for contacting Jackpotland.com
The term I explained is indeed in regards to the one you've stated, which is: " Players depositing from the UK, Romania and Croatia using the following payment methods cannot bet more than €10 in a single bet, spin or game round while completing wagering requirements, otherwise the bonus and winnings may be voided: E-wallets (e.g. Neteller, Skrill, Paypal), Prepaid Cards (e.g. PaysafeCard). "
That rule, as advised earlier, applies for the cases where the 10% of the deposited amount exceeds €10 ( if you deposit €300 for example, 10% would be €30 ). To summarize, the rule sets an absolute cap of €10 limit for the players from these countries using the mentioned payment methods.
The rule on slots for a maximum of €5 does not interfere with the above rule and the absolute maximum you can bet on slots, as stated in our terms and conditions is indeed €5. Due to the breach of this term, the bonus winnings were voided.
Let me know if I can assist with further explanation.
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