Ag Awards

Jackpotland Casino - Refusing to pay citing on contradictory bonus terms

Complaint Info
Disputed casino Jackpotland Casino
Reason Bonus terms violation
Posted on February 13, 2016

They are not paying because of confusing and contradictory terms.

. In one terms it says 5 euro max, in others 10 euro max. I played slots with bets from 2 to 9.

This is obvious trap, but I noticed my country name and allowed bet 10, so I played accordingly.

Email I received:

Thank you for contacting

The term I explained is indeed in regards to the one you've stated, which is: " Players depositing from the UK, Romania and Croatia using the following payment methods cannot bet more than €10 in a single bet, spin or game round while completing wagering requirements, otherwise the bonus and winnings may be voided: E-wallets (e.g. Neteller, Skrill, Paypal), Prepaid Cards (e.g. PaysafeCard). "

That rule, as advised earlier, applies for the cases where the 10% of the deposited amount exceeds €10 ( if you deposit €300 for example, 10% would be €30 ). To summarize, the rule sets an absolute cap of €10 limit for the players from these countries using the mentioned payment methods.

The rule on slots for a maximum of €5 does not interfere with the above rule and the absolute maximum you can bet on slots, as stated in our terms and conditions is indeed €5. Due to the breach of this term, the bonus winnings were voided.

Let me know if I can assist with further explanation.

Kindest regards,

Mario M.

Jackpotland Support

email: [email protected]

Posted on February 16, 2016

Dear @cukuba22,

Any update regarding your complaint? Thank you.

Posted on February 18, 2016


Thank you for your patience while this case was further reviewed by senior staff.

Our goal is to be a fair and trustworthy online casino and we act in good faith at all times when analysing these incidents and taking these types of decisions.

I am therefore pleased to let you know that based on their review of your account, the decision has been made to payout in full, the winnings that had previously been withheld.

The funds will be remitted promptly.


Posted on February 20, 2016

Dear @cukuba22,

Any news regarding your complaint, can we mark it as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.

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