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Nostalgia Casino - Took my bonus winnings and locked account

Complaint Info
Disputed casino Nostalgia Casino
Reason Bonus terms violation
Posted on May 16, 2014

i signed up, got my 20 pound free bonus, i got lucky and won 300 pounds from it, i then played it over and over to meet the requirements to wager the bonus the amount of times they require, i got down to 200 pounds and it said i was able to withdraw it all as the bonus had gone to zero and so i then withdraw it last night, i told my kids and wife we have 200 pound going into my bank so could get a couple of things for my boys birthday, i logged onto my NOSTALGIA casino account this morning only to find my winnings had been took from me, and my account has been locked!!!!

I read the email they had sent me, and there reason was on the rainbow riches game that i was playing, the gamble feature i used a few times is against there rules of the bonus. So the 3 hours i spent playing fucking rainbow riches the whole time i was not allowed to use the Gamble feature when i was winning little amounts, so why put the button there? why give that option? why dont they only allow the bonus to be used in certain ways most casino sites would come up with a message saying that the bonus cannot be used on this game or something!

I personally think its just an excuse for nostalgia casino to NOT pay out the 200 i won fair and square!!!! because there was no problem last night when i clicked WITHDRAW.

I now have to tell my kids and wife.

THIS IS DISCUSTING and i am going to take this a lot further than they will ever believe!!!

Posted on July 11, 2012

I managed to find your account number.

Apart from breaking the 25% rule, the player was extremely rude, and swore at live chat support.

The following emails were sent to the player:


We would like to inform you that your cashin and account has been blocked due to a breach of the Bonus Account Terms and Conditions of the casino.

For more information please look under Bonus Account Terms and Conditions include >> Point 13

“The Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. ‘Irregular play’ includes but is not limited to any one or more of the following types of play:

1. Placing single bets equal to or in excess of 25% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met;

2. Using the double-up feature to increase bet values;

3. Even money bets on Sic Bo, Craps and Roulette”

4. Starting a game's feature after the bonus balance used to build up the credits towards the feature has reached 0.

Therefore, the winnings are void and have been confiscated. Your casino account will remain locked.

Kind regards,


Risk Management

Casino Rewards


The player then threatened to post and make the casino "mud". The following email was then sent:


Thank you for your e-mail.

Please note that you agreed to the terms and conditions of the casino when you registered an account.

It is your responsibility to ensure that bet and play within the terms and conditions.



Risk management


Player was sent a list of the bets that broke the 25% rule which I will forward to the site admin for proof of broken T&Cs.


Posted on July 11, 2012

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Nostalgia Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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