Complaint #1 Nostalgia Casino

Took my bonus winnings and locked account

By tiggywiggy27

12 years ago

Message on forum

i signed up, got my 20 pound free bonus, i got lucky and won 300 pounds from it, i then played it over and over to meet the requirements to wager the bonus the amount of times they require, i got down to 200 pounds and it said i was able to withdraw it all as the bonus had gone to zero and so i then withdraw it last night, i told my kids and wife we have 200 pound going into my bank so could get a couple of things for my boys birthday, i logged onto my NOSTALGIA casino account this morning only to find my winnings had been took from me, and my account has been locked!!!!

I read the email they had sent me, and there reason was on the rainbow riches game that i was playing, the gamble feature i used a few times is against there rules of the bonus. So the 3 hours i spent playing fucking rainbow riches the whole time i was not allowed to use the Gamble feature when i was winning little amounts, so why put the button there? why give that option? why dont they only allow the bonus to be used in certain ways most casino sites would come up with a message saying that the bonus cannot be used on this game or something!

I personally think its just an excuse for nostalgia casino to NOT pay out the 200 i won fair and square!!!! because there was no problem last night when i clicked WITHDRAW.

I now have to tell my kids and wife.

THIS IS DISCUSTING and i am going to take this a lot further than they will ever believe!!!

Disputed Casino Nostalgia Casino

Reason Bonus terms violation

Discussion

AskGamblers

• Support Team

13 years ago

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Nostalgia Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Nostalgia Casino

• Representative

13 years ago

I managed to find your account number.

Apart from breaking the 25% rule, the player was extremely rude, and swore at live chat support.

The following emails were sent to the player:

Hello XXXXXXX,

We would like to inform you that your cashin and account has been blocked due to a breach of the Bonus Account Terms and Conditions of the casino.

For more information please look under Bonus Account Terms and Conditions include >> Point 13

“The Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. ‘Irregular play’ includes but is not limited to any one or more of the following types of play:

1. Placing single bets equal to or in excess of 25% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met;

2. Using the double-up feature to increase bet values;

3. Even money bets on Sic Bo, Craps and Roulette”

4. Starting a game's feature after the bonus balance used to build up the credits towards the feature has reached 0.

Therefore, the winnings are void and have been confiscated. Your casino account will remain locked.

Kind regards,

Rhys

Risk Management

Casino Rewards

======

The player then threatened to post and make the casino "mud". The following email was then sent:

Hello XXXXXXX

Thank you for your e-mail.

Please note that you agreed to the terms and conditions of the casino when you registered an account.

It is your responsibility to ensure that bet and play within the terms and conditions.

Regards

Rudolf

Risk management

=================

Player was sent a list of the bets that broke the 25% rule which I will forward to the site admin for proof of broken T&Cs.

Cheers

Nostalgia Casino

• Representative

13 years ago

Hi there

Please email your account number to renee@rewardsaffiliates.com

Thanks.

Nostalgia Casino Complaint Stats

Resolved 2 / 4

Avg. Amount $488

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Nostalgia Casino Complaints

See all complaints for this casino

Account blocked and legitimate winnings rejected

Hello AG, my complaint is about Nostalgia Casino. I have made registration at the casino 9 days ago and i've deposited 1$ to receive 20 $ bonus.I played several hours until i had finished the wagering requirements.After being assured that I met all requirements, i have made a withdrawal request for a 450$. i've reversed the withdrawal and i lost more than a half of the money, but i still had a 200$,so, yesterday i had made a withdrawal request for those 200$. Meanwhile, two days ago i had sent my documents for account verification like the casino support ask me to do,and yesterday (before to make a withdrawal) i have received confirmation that my documents are accepted and my account is confirmed.This morning i have received another email that my account is locked and my winnings are confiscated, because i have a multiple accounts at the casino. This of course it's not true,and after several emails to the risk management they can't explain to me exactly what is wrong with my account. They repeat the same thing that i have a multiple accounts,without giving me a proof for that. The risk management checking my account for two days , and they didn't found nothing wrong ( because there's nothing wrong), but when i have made a withdrawal request suddenly i have a multiple accounts. P.S. Please excuse my English, but it's not my native language.

Unresolved

$200

Account Locked Out After Withdrawal Request

Hi, i am writing about my account at Nostalgia Casino. Before the weekend i made my account with the casino(This is my only account on Nostalgia) I Deposited 1 and met the wagering requirements, after the met requirements i continued playing to win a total of 1750. I requested the withrdrawl and waited for confirmation, at that point i was emailed by CR Help Desk and was asked to provide documentation for verification of my account, I provided my Drivers Licence, my Age Card, a government letter for proof of address & my Skrill transactions as proof of my Skrill, I then went onto Nostalgia casino to check my withdrawl status, I then receive a pop-up stating my account has been locked, I am urging to get the issue fixed, as i haven't broken or violated any rules in the casino Terms & Conditions. & have had no reply from the casino yet. Thanks

Resolved

$1,750

Nostalgia Casino locked my account instead of pay me 100 euro winning.

Last weekend I started to play into blackjack ballroom casino,quatro casino and zodiac casino after deposit 20 euro each for a try but all lost within 1 hour..Then I made a account with nostalgia casino and deposited 1 euro to receive 20 euro bonus as they offered their website.I was little lucky finally and won 100 euro after met their 30X rollover requirements. Then I had requested a cash in amount 100 euro and waited 80 hours instead their 48 hours pending period.Today I went to log in to casino but my casino account found has been locked instead of process my 100 euro winning! Already I send them emails to asking the reasons but got no reply yet.So,what's the matter?Could you help me please?

Unresolved