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NordisCasino - Withdraw and KYC delay of 1,378€


Complaint Info

Disputed casino

Nordis Casino


€ 1378

Posted on November 28, 2023

I cannot withdraw because it's greyed out so I have contacted the casino a few times (kyc@n­ord­isc­asi­no.com) and (suppo­rt@­nor­dis­cas­ino.com) 9.11.2023 I sent my KYC documents. also had a question about withdrawals.

I haven't received any answers yet. I also tried live chat but that doesn't seem to work. It has been almost 3 weeks and I haven't been verified yet. I just want to withdraw my winnings of 1,378€.

Posted on November 29, 2023

Good afternoon FINOO28 , I apologize for the delay, please request the withdrawal using the same method you used to make the deposit. If you don't succeed, please let us know via live chat or email suppor­t@n­ord­isc­asi­no.com.

Posted on November 29, 2023

Hello nordiscasino. I cannot withdraw because you havent verified the KYC that I sent you 3 weeks ago. Also I have contacted your support via email but havent heard anything. Could you check what is the issue my userid is 371357

Posted on November 29, 2023

Seems like my account might been verified but still cannot withdraw. It doesent work. could you check on this