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NordicBet Casino - Account locked with 2500 euro and no further updates after more than a month

RESOLVED

Complaint Info

Disputed casino

NordicBet Casino

Amount

€ 1010

Posted on September 13, 2017

On the 8th of jully this summer i noticed i cant log in my account and further action reqiered ( i write lke this bcs maybe they closed the account 1-2 days before). I contacted on chat or mail (prob mail but dont recall, but have mails from 8.7. july proving i asked) and did whatever was asked, Answer is that account is under standard check and will come back with updates. Have passed 1-2 weeks, no answer no updated on a "normal" check. Now it passed over 2 months and no word no nothing, except answer to wait when i ask. I deposited initaly ( may i think) 300euro and build up my balance ( ofcourse they droped the limits for bets since i started...why has this to be fair at all...) to 2500cca ( write cca bcs i dont know exact number as it has been 70days since that. From their support i got no help and have to write here as i saw nordicbet has been coresponsive here.

cheers Danijell

Posted on September 13, 2017

Good afternoon Danijell,

First of all I would like to apologize for the inconvenience.

Can you please provide me with your registered e-mail at Nordic Bet in a private message? So we can have a look at the case straight away for you.

Looking forward to hearing from you soon.

Thank you,
Betsson Group Support

Posted on September 13, 2017

If i only knew how to do that, ASKgamblers can give you...they got it

AskGamblers
Posted on September 13, 2017

AskGamblers Complaints Team have sent user's credentials directly to the casino management, as a private message.

Posted on September 15, 2017

Thank you very much.

We will have a look at the case straight away. As soon as I have more information, I will get back to you.

Thank you for your patience.

Warm regards,
Betsson Group Support

Posted on September 18, 2017

After 6 days problem still not resolved.

AskGamblers
Posted on September 22, 2017

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on September 26, 2017

Hello Danijell,

Sorry for the delay with this, I am working hard to get back with a answer asap.

As soon as I have more information, I will get back to you.

Thank you for your patience.

Warm regards,
Betsson Group Support

Posted on September 26, 2017

Thank you, i wait 2months i can wait a bit more.

Posted on September 26, 2017

Hello Danijell,

I did a big check now and there was standard checks made 12/09/2017 and from 13/09/2017 accounts was active again and all funds available.

We will contact you personally to inform this and that case is solved.

Do not hesitate contacting us if any further questions.

Thanks for your patience once again.

Regards,
Betsson Group

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