Complaint #11 Nomini Casino

Withdrawals delay

By Jokerpoker13

6 years ago

I have made a total of 3 withdrawals on my account the first was made on the 29th of April 2020 @ 00.34 the second was made on the 30th April 2020 @ 8.26 and the final one made on the 1st May 2020 @ 8.39 , today is the 15th of May 2020 and I have to date only received one payment , I have contacted the finance team and spoken with two chat reps and have been advised that my second payment would be made today the 15th of May 2020 and it has not. My first withdrawal took 8 working days to process , I expected the following withdrawals to fall in line with the 3 working days as advised in the terms and conditions I am more than irate at this stage at the process , everytime I contact a rep I get told its 3 more working days , this is the worst casino have ever used

Disputed Casino Nomini Casino

Reason Delayed payment

Amount $1500

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

6 years ago

Dear @Jokerpoker13,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Nomini Casino

• Representative

6 years ago

Dear all,

Nomini team would like to provide a follow-up to the previous reply.

We would like to confirm that all of the payments have been already processed from our side and the player has been notified accordingly via email after every withdrawal.
Based on the above-written, we would like to proceed with the closure of this complaint, as we consider it resolved for all sides.

Our customer support service remains available 24/7 in case of any new questions coming from the player.

Best regards,
Nomini Team

Nomini Casino

• Representative

6 years ago

Dear Client,

First of all, we would like to congratulate you on your winnings and thank you for taking the time to write this feedback. We appreciate your opinion and try our best to improve our services.

Please note, that according to the Terms and Conditions of our site, every withdrawal request is processed within 3 working days by our Finance Department after your account is verified. We would like to kindly inform you that once your withdrawal is paid from our side, the payment itself can reach your bank account within 3-5 working days.

Nevertheless, we always strive to have withdrawals processed as quickly as possible. Moreover, you can always contact our Support or Finance team to find out the status of your current withdrawal requests!

Should you have any questions or concerns do not hesitate to contact us, please. We hope for your understanding!

Best regards,
Nomini Team

Nomini Casino Complaint Stats

Resolved 39 / 41

Avg. Amount $803

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Nomini Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 29 out of 31 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Nomini Casino Complaints

See all complaints for this casino

Unpaid 1000 euro

I am submitting this complaint regarding a delayed payout of €1,000 on Nomini.com.
am a loyal player with a fully verified KYC account and a history of over 10 successful withdrawals. On [20.09.2026], I requested a withdrawal of €1,000. It has now been 6 days, and the request remains stuck in "pending" status. Live Support repeatedly provides generic stalling responses without any concrete timeframe. Since my account is fully verified and has no active bonuses or pending requirements, this delay is unacceptable. I request AskGamblers' assistance in urging Nomini to release my funds immediately.

83h left

€1,000

Casino withdrawal delay

Hi. I've been waiting on 1400 dollars from Nomini since 6th september. And I'm not interested in delaying this any longer, because from experience they delay accepting withdrawals as long as possible. That's why I need help from askgamblers.

When I contact support they say I'm in line to get the withdrawal approved, but of course that makes no sense as they say it takes between 3-5 days to withdraw. Totally unacceptable and I expect it to be communicated as soon as possible after posting a thread here.

82h left

1,400

Delayed €421 withdrawal

Delayed €421 withdrawal from Nomini Casino

I requested a withdrawal of €421 from Nomini Casino on August 27, 2026, via bank transfer.

I have used the same withdrawal method with Nomini several times before without any issues, and my previous withdrawals normally arrived in my bank account within approximately three days.

However, this withdrawal has still not been received. I have contacted Nomini several times by email but have not received a response. I have also contacted their live chat multiple times, but I am only being told that they are sorry for the delay and that I need to wait.

My account and bank details have previously been successfully used for withdrawals, so I do not understand the reason for the delay.

I would appreciate Nomini processing and paying my €421 withdrawal as soon as possible, or providing a clear explanation for why the payment has been delayed.

Resolved

€421

Delayed withdrawal 2000 PLN

I requested a withdrawal of PLN 2,000 last Sunday.

Today marks the fourth business day, and the withdrawal has still not been approved.

I have not received any request for verification or additional documents.

Live chat and support keep avoiding clear answers, providing only generic responses, and in some cases not replying at all.

I am becoming seriously concerned about the status and safety of my funds.

Resolved

zł2,000

Self Exclusion request ignored

I am filing this official complaint against Nomini Casino for a severe violation of responsible gambling regulations and player protection policies. The casino has repeatedly ignored and refused my explicit requests for self-exclusion, allowing me to continue depositing despite knowing I suffer from a severe gambling addiction.1.

The Core IssueI have explicitly informed Nomini Casino's customer support team at least three times via email that I have a gambling addiction problem and urgently require a permanent self-exclusion. Furthermore, I have had numerous live chat conversations with operators and reached out to my assigned VIP Manager.

Instead of freezing my account immediately—as required by responsible gambling standards—the support operators continuously misled me. They repeatedly lied, telling me my request was placed on "priority answer," but I never received a response, and my account was left completely wide open.

Timeline of EventsFirst Self-Exclusion Email send: 24june — I explicitly stated I have an addiction and asked to be blocked. The casino ignored it.Second Email Sent: 30june — Reminded them of my situation. Ignored.Third Email Sent: 2julie — Warned them again.

Third 9julie. And still ignored

Live Chat/VIP Contact: Multiple chats took place between 30june and 9julie where operators stall-tacticked me while keeping my account active.

Because Nomini Casino failed in its duty of care and legally neglected my immediate self-exclusion requests, I was able to continue depositing money while in a vulnerable state.Total amount deposited AFTER my first self-exclusion email: 22000kr around 2000Euro.

My Demands for ResolutionThrough the AskGamblers mediation service, I request that Nomini Casino:Permanently Close My Account immediately under the reason of gambling addiction, ensuring it can never be reopened.Refund All Deposits made after my first explicit self-exclusion email on 30june, totaling 22000kr.I have fully documented this entire process. I possess screenshots of all three sent emails with visible timestamps, as well as evidence of my subsequent deposits, which I am ready to provide to the AskGamblers team as proof.

Plus i asked the help agents to send me online chats and they refuse to send it for evidence.

Can you guys please help me? Its to much for me to handle somebody who never answear.

Resolved

kr22,000

Delaying and declining payment of 1600 Euro

Hi,

I am requesting AskGamblers mediation regarding a repeated delay and the subsequent unfounded decline of my withdrawal request. I have engaged with live support daily, receiving identical boilerplate excuses each time.

Please note that no bonus funds were used, and the withdrawal was requested via the exact same payment method as my initial deposit.

Furthermore, I hold VIP status at this casino, which makes this severe lack of transparency and processing failure entirely unacceptable.

Something simply isn't adding up.

Resolved

€1,600

Withdrawal issue cancelled and delayed payout of the balance

My first withdrawal was pending for 5 days before it was eventually cancelled from the website side. I was like okay, and started withdrawal once again, and it is now pending for verification like the last time for already 4 days. I find this unacceptable, considering the previous cancellation and the lack of any fault on my side. I kindly request explanation for the continued delay and ask that my withdrawal be processed without any unnecessary waiting, also I expect clarification why published processing times are not being followed and what actions will be taken to prevent such issues in the future.

Resolved

zł400

They closed my account after I made a withdrawal request

I hope this message reaches to the nomini casino management

I deposited 180 euros in this casino to bet and play. After a few days of playing, my balance increased to 800 euros. I then requested a withdrawal and waited several days for it to be processed. After five days of waiting, my account was suddenly closed without any explanation.

It has now been 10 days since I submitted my withdrawal request. I have tried contacting their support team by email, but they keep replying that my inquiry has been forwarded, without providing any clear update.

I sincerely hope someone can help me contact them and resolve this issue as soon as possible.
Thank you.

Resolved

€800

Delayed payment Nomini 600 euro

Dear AskGamblers Team,

I am writing to request your assistance regarding a pending withdrawal from Nomini Casino.

I submitted a withdrawal request on February 1 for the amount of €600. The request was approved, but I still have not received the funds.

I have contacted Nomini’s customer support several times, but they keep giving unclear explanations and no definite timeframe for when the payment will be processed.

At this point, the delay is unreasonable, and I am concerned about whether I will receive my money.

I would greatly appreciate it if you could investigate this matter and help me resolve this issue.

Thank you very much for your time and support.

Resolved

€600

They don't pay the money to my account

Nomini has been delaying my withdrawal, and the same answer I get every time: they are sorry and promise to tell the finance department to hurry up, but nothing happens.

I have got some money in my account, but now they dont pay and I don't get any answer from customer service. When I get an answer, they only say they are sorry and will prioritise my withdrawal, but nothing happens.

Almost two weeks passed, and then they just canceled the withdrawal, and then it was a new countdown for the money to be in my account

Resolved

kr2,000