Complaint #110
Nomini Casino
Account reopened after self exclusion
1 day ago
Hello, In May 2023, I requested the permanent closure of my player account via chat due to a gambling addiction.
I have been suffering greatly from this addiction for over 10 years now. I make an effort to protect myself by requesting account closures on all gambling sites; Nomini is one of them.
I emailed them to ask if the account had indeed been closed, and they confirmed that it had. However, in 2026, my player account was automatically reopened without my request; I had not asked for this. As an addict, I proceeded to play on their site and lost exactly 415 euros.
I recently sent them an email explaining the situation and requested a refund of my deposits—totaling 415 euros. They replied that they were sorry about the situation but claimed the deposits were not automatic—that I had made them myself—and therefore they could not issue a refund.
However, I never requested the reopening of my account, and I suffer from a severe addiction; I am under medical care and am sometimes hospitalized in specialized facilities.
I am therefore asking them to close the account again to protect me and to refund the deposits I never should have made had they not reopened the account. Thank you for your help in resolving this dispute.
I am confident that Nomini will demonstrate professionalism and responsibility.
I have been suffering greatly from this addiction for over 10 years now. I make an effort to protect myself by requesting account closures on all gambling sites; Nomini is one of them.
I emailed them to ask if the account had indeed been closed, and they confirmed that it had. However, in 2026, my player account was automatically reopened without my request; I had not asked for this. As an addict, I proceeded to play on their site and lost exactly 415 euros.
I recently sent them an email explaining the situation and requested a refund of my deposits—totaling 415 euros. They replied that they were sorry about the situation but claimed the deposits were not automatic—that I had made them myself—and therefore they could not issue a refund.
However, I never requested the reopening of my account, and I suffer from a severe addiction; I am under medical care and am sometimes hospitalized in specialized facilities.
I am therefore asking them to close the account again to protect me and to refund the deposits I never should have made had they not reopened the account. Thank you for your help in resolving this dispute.
I am confident that Nomini will demonstrate professionalism and responsibility.
Nomini Casino Complaint Stats
Resolved
40 / 42
Avg. Amount
$811
Avg. Complaint Duration
7 days
Avg. Response Time
2 days
Nomini Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 29 out of 31 complaints in this category have been resolved.
This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.
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