Complaint #49 Nomini Casino

Refusing to honor their own bonus offer send by mail

By Ajay K.

4 years ago

I got mail from nomini yesterday about 100% match bonus and 50 freespins. I like the offer and click on it that takes me to nomini casino deposit option. I Deposited INR 5000(app. USD 64) but bonus not credited. I contacted customer service they said no bonus available when I questioned about mail they disable chat . Plz help feeling Cheated

Disputed Casino Nomini Casino

Reason Bonus not given

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Nomini Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Solanki16

• India • 9 reviews

4 years ago

Yes i know you are the boss and you can do anything in disguise of your t&c. We players are nothing for you but what kind of business practice is this to send players specific bonus via mail and after taking deposit denying that bonus offer. So in a way you guys running a scam by luring players with fake emails. Very sad practice from a reputed casino. I am playing online casinos from last 2 years and have account with every leading online casino in the industry. Also I am receiving atleast 10-20 bonus offers via mail from casinos and never a single offer from them is fake like yours. So plz stop sending fake mails to players because what's difference between a scammer and yourself.

Nomini Casino

• Representative

4 years ago

Dear Customer,

We thank you for taking the time and appreciate the fact that you shared your experience on Nomini!

We would like to point out that in accordance with the Terms and Conditions, we reserve the right to deny a bonus to any customer, reject bonuses of any kind, cancel participation in any promotion, as well as permanently or temporary ban any customer or a group of customers from the promotion program of the Website at our sole and absolute discretion.

We apologize for the inconvenience this has caused you and we are sorry that your gaming experience on our platform has not been positive.

In any case, you can clarify the bonus availability by contacting us in the Live Chat or via the email address support-en@nomini.com.

Best regards,
Nomini.com

Nomini Casino Complaint Stats

Resolved 39 / 41

Avg. Amount $803

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Nomini Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 29 out of 31 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Nomini Casino Complaints

See all complaints for this casino

Unpaid 1000 euro

I am submitting this complaint regarding a delayed payout of €1,000 on Nomini.com.
am a loyal player with a fully verified KYC account and a history of over 10 successful withdrawals. On [20.09.2026], I requested a withdrawal of €1,000. It has now been 6 days, and the request remains stuck in "pending" status. Live Support repeatedly provides generic stalling responses without any concrete timeframe. Since my account is fully verified and has no active bonuses or pending requirements, this delay is unacceptable. I request AskGamblers' assistance in urging Nomini to release my funds immediately.

78h left

€1,000

Casino withdrawal delay

Hi. I've been waiting on 1400 dollars from Nomini since 6th september. And I'm not interested in delaying this any longer, because from experience they delay accepting withdrawals as long as possible. That's why I need help from askgamblers.

When I contact support they say I'm in line to get the withdrawal approved, but of course that makes no sense as they say it takes between 3-5 days to withdraw. Totally unacceptable and I expect it to be communicated as soon as possible after posting a thread here.

27h left

1,400

Delayed €421 withdrawal

Delayed €421 withdrawal from Nomini Casino

I requested a withdrawal of €421 from Nomini Casino on August 27, 2026, via bank transfer.

I have used the same withdrawal method with Nomini several times before without any issues, and my previous withdrawals normally arrived in my bank account within approximately three days.

However, this withdrawal has still not been received. I have contacted Nomini several times by email but have not received a response. I have also contacted their live chat multiple times, but I am only being told that they are sorry for the delay and that I need to wait.

My account and bank details have previously been successfully used for withdrawals, so I do not understand the reason for the delay.

I would appreciate Nomini processing and paying my €421 withdrawal as soon as possible, or providing a clear explanation for why the payment has been delayed.

Resolved

€421

Delayed withdrawal 2000 PLN

I requested a withdrawal of PLN 2,000 last Sunday.

Today marks the fourth business day, and the withdrawal has still not been approved.

I have not received any request for verification or additional documents.

Live chat and support keep avoiding clear answers, providing only generic responses, and in some cases not replying at all.

I am becoming seriously concerned about the status and safety of my funds.

Resolved

zł2,000

Self Exclusion request ignored

I am filing this official complaint against Nomini Casino for a severe violation of responsible gambling regulations and player protection policies. The casino has repeatedly ignored and refused my explicit requests for self-exclusion, allowing me to continue depositing despite knowing I suffer from a severe gambling addiction.1.

The Core IssueI have explicitly informed Nomini Casino's customer support team at least three times via email that I have a gambling addiction problem and urgently require a permanent self-exclusion. Furthermore, I have had numerous live chat conversations with operators and reached out to my assigned VIP Manager.

Instead of freezing my account immediately—as required by responsible gambling standards—the support operators continuously misled me. They repeatedly lied, telling me my request was placed on "priority answer," but I never received a response, and my account was left completely wide open.

Timeline of EventsFirst Self-Exclusion Email send: 24june — I explicitly stated I have an addiction and asked to be blocked. The casino ignored it.Second Email Sent: 30june — Reminded them of my situation. Ignored.Third Email Sent: 2julie — Warned them again.

Third 9julie. And still ignored

Live Chat/VIP Contact: Multiple chats took place between 30june and 9julie where operators stall-tacticked me while keeping my account active.

Because Nomini Casino failed in its duty of care and legally neglected my immediate self-exclusion requests, I was able to continue depositing money while in a vulnerable state.Total amount deposited AFTER my first self-exclusion email: 22000kr around 2000Euro.

My Demands for ResolutionThrough the AskGamblers mediation service, I request that Nomini Casino:Permanently Close My Account immediately under the reason of gambling addiction, ensuring it can never be reopened.Refund All Deposits made after my first explicit self-exclusion email on 30june, totaling 22000kr.I have fully documented this entire process. I possess screenshots of all three sent emails with visible timestamps, as well as evidence of my subsequent deposits, which I am ready to provide to the AskGamblers team as proof.

Plus i asked the help agents to send me online chats and they refuse to send it for evidence.

Can you guys please help me? Its to much for me to handle somebody who never answear.

Resolved

kr22,000

Delaying and declining payment of 1600 Euro

Hi,

I am requesting AskGamblers mediation regarding a repeated delay and the subsequent unfounded decline of my withdrawal request. I have engaged with live support daily, receiving identical boilerplate excuses each time.

Please note that no bonus funds were used, and the withdrawal was requested via the exact same payment method as my initial deposit.

Furthermore, I hold VIP status at this casino, which makes this severe lack of transparency and processing failure entirely unacceptable.

Something simply isn't adding up.

Resolved

€1,600

Withdrawal issue cancelled and delayed payout of the balance

My first withdrawal was pending for 5 days before it was eventually cancelled from the website side. I was like okay, and started withdrawal once again, and it is now pending for verification like the last time for already 4 days. I find this unacceptable, considering the previous cancellation and the lack of any fault on my side. I kindly request explanation for the continued delay and ask that my withdrawal be processed without any unnecessary waiting, also I expect clarification why published processing times are not being followed and what actions will be taken to prevent such issues in the future.

Resolved

zł400

They closed my account after I made a withdrawal request

I hope this message reaches to the nomini casino management

I deposited 180 euros in this casino to bet and play. After a few days of playing, my balance increased to 800 euros. I then requested a withdrawal and waited several days for it to be processed. After five days of waiting, my account was suddenly closed without any explanation.

It has now been 10 days since I submitted my withdrawal request. I have tried contacting their support team by email, but they keep replying that my inquiry has been forwarded, without providing any clear update.

I sincerely hope someone can help me contact them and resolve this issue as soon as possible.
Thank you.

Resolved

€800

Delayed payment Nomini 600 euro

Dear AskGamblers Team,

I am writing to request your assistance regarding a pending withdrawal from Nomini Casino.

I submitted a withdrawal request on February 1 for the amount of €600. The request was approved, but I still have not received the funds.

I have contacted Nomini’s customer support several times, but they keep giving unclear explanations and no definite timeframe for when the payment will be processed.

At this point, the delay is unreasonable, and I am concerned about whether I will receive my money.

I would greatly appreciate it if you could investigate this matter and help me resolve this issue.

Thank you very much for your time and support.

Resolved

€600

They don't pay the money to my account

Nomini has been delaying my withdrawal, and the same answer I get every time: they are sorry and promise to tell the finance department to hurry up, but nothing happens.

I have got some money in my account, but now they dont pay and I don't get any answer from customer service. When I get an answer, they only say they are sorry and will prioritise my withdrawal, but nothing happens.

Almost two weeks passed, and then they just canceled the withdrawal, and then it was a new countdown for the money to be in my account

Resolved

kr2,000