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Nomini Casino - Playson Tournament 4th place 2000 eur

RESOLVED
Complaint Info
Disputed casino Nomini Casino
Reason Amount not credited
Amount € 2000
Posted on May 30, 2020

Hello,

I start play playson tournament on nomini casino and after 10 days in tournament l finish on 4th place with prize 2.000 eur
after 10 days in during in tournament is finished and l see message congratulations you have finished on 4th place and win prize 2.000 eur will be processed in 72 hours on your casino balance, tournament was finished 24.05.2020 after 5 days l don't get recive any money on my balance or banking account.

Yesterday l contact nomini live chat support and they say apologize for that l will be noticed with email when l get money they not say nothing datum or try to solve my problem. When l win 4th place there clear is written you will get prize in 72 hours.

Please help me.

Posted on June 1, 2020

Dear Player!

We are sorry for the delayed reply.

First of all, we would like to congratulate you on your winnings and thank you so much for taking your time to review our website and to write your feedback, which will help us to improve our services. We highly appreciate this!

Please, accept our sincere apologies for such an unpleasant situation which you have experienced while waiting for the winning from Playson Pearl tournament to be credited to your game account. Let us inform you that by the moment you contacted our customer support service, we were waiting for the official tournament results from the game provider. Therefore, the winnings were not credited to your game account within 72 hours after the tournament was over.

Now we are glad to inform you that the winnings in amount of 2000 EUR, which you have achieved for taking part in Playson Pearl tournament, have successfully reached your game account. We apologize once again and hope that this situation will not affect your impression of our website.

Should you have any questions or concerns do not hesitate to contact us, please. We hope for your understanding!
Best regards,
Nomini Casino Team

AskGamblers
Posted on June 1, 2020

Dear @bella66777,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on June 3, 2020

They credited my balance whith 2000 Eur Thank you.

Now you can close this case.

AskGamblers
Posted on June 3, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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