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Nomini Casino - Deposited money using net banking amount deducted but not credited to my account

RESOLVED
Complaint Info
Disputed casino Nomini Casino
Reason Amount not credited
Amount ₹ 30006
Posted on December 15, 2020

I had deposited money to nomini using net banking on 8-dec-2020(as per my time zone 9th dec 2020), money got deducted from my bank account but was not credited to my nomini account, I reached out to nomini support, they said their relevant department is looking into it and email me back with details within 2 days, I also reached out to my bank and they reached out to payment gateway provider that processed transaction, they confirmed that transaction was settled to nomini account, today their support are saying my money was not received and that's it, these all day they fooled me asking me to wait and that their relevant department was working on it and all.. I want to make sure that casino don't do these kind of false behaviour with player and their deposit

Posted on December 15, 2020

Dear Player,

We have sent you an update regarding the mentioned case via email. Kindly, check it and reply as soon as you can.

Looking forward to hearing from you soon.

Best regards,
Nomini.com Administration

Posted on December 15, 2020

Regarding Nomini Live chat support
I don't trust your live support chat, as from day one I was said by your live chat support executives that my complaint was handled by relevant department in my case finance department and my issue will get resolved in two days, but yesterday when I contacted live chat they changed their tone and said that money is not received and I should ask my bank regarding transaction and all, you guys can check my chat history from last support executive.
I also said to executive that I have provided all proofs of transaction but executive was not ready to listen, All proof that I had presented here I had provided to live chat executive from day one and email screenshot from payment gateway provider on very same day when I received email, but am not sure that executives provide these proofs to relevant department or even they reach out to relevant department, sorry but it's due to experience that I had received from your live chat executives.

I had even reached out to my bank and they had already reached out to payment gateway provider and payment gateway provider had already confirmed that transaction was settled to recipient account, I had already attached email screenshot from payment gateway provider in original complaint but I am attaching it again.

Now after logging complaint here at AskGamblers I am getting email from you guys, it's worst support and that negative flag from my end to you and your team.

Also what email you have sent to me, it was said to me from day one by your live chat executives, but you guys neither responded to me in proper manner and neither took my case. My bank in-fact responded faster and provided all proof of transaction from payment gateway provider.

Posted on December 16, 2020

Dear all,

We would like to inform you that our Finance Department reviewed the case thoroughly once again and after carrying out the necessary check, the deposit was added to the Player’s account.

Please accept our sincere apologies for any inconveniences caused.

Best regards,
Nomini.com Administration

Posted on December 16, 2020

Yes amount is credited to my nomini.com account, thanks to askgamblers only this was possible, as live chat executive from nomini was not even listening to me and denied that you guys have not received my funds even after providing all the proof that i provided here also.

I would suggest nomini to improve support team as they are not supporting the players whom they are hired for. Also I will give you guys bad review as per my experience here and all other social media platform as you guys deserve it.

Once again will like to thanks Askgamblers team for their help.

AskGamblers
Posted on December 16, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Nomini Casino Complaints

  • 9 of 9 resolved
  • 1 day avg response
  • 5 days avg complaint life
  • 820 USD avg amount

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