Complaint #31 Nomini Casino

Deposited funds using net banking, amount deducted but not credited to my account

By anupam m.

5 years ago

It has happened again, I had deposited money to nomini using net banking on 9-Jan-2021, money got deducted from my bank account but was not credited to my nomini account, I reached out to nomini support, they said their relevant department is looking into it and email me back
Nomini Transaction ID 34667873
Transaction Amount 20000 INR
I am raising complaint here as again live chat is of no use like last time and I have lake of trust on live chat and nomini support staff.

Disputed Casino Nomini Casino

Reason Amount not credited

Amount ₹20000

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

JACKPOTWINNER9

• India • 4 reviews

5 years ago

Yes I have balance in my account, thanks and cheers to Ask Gamblers!!

Nomini Casino

• Representative

5 years ago

Dear all,

Thank you for your patience.

The issue with the missing deposit was checked with the relevant Department. The client was additionally notified via email about the outcome of it.

Dear JACKPOTWINNER9, please, check and confirm that the case is closed. The deposit was added on your balance.
Once again, we would like to clarify that we are sorry for the inconveniences.

Should you have any other questions, do not hesitate to contact our Support Team via email or Live Chat.

Best regards,
Nomini.com Team

JACKPOTWINNER9

• India • 4 reviews

5 years ago

To @askgamblers
cc:: Nomini

This is screenshot from yesterday chat communication with live chat executive kindly find image in attachment, I asked when my money will be credited and what is status, and they said financial department has lot of things to do apart from your request, means player money is on the line is of no value to them, they are doing nothing every day I ask they just say they have forwarded their request to financial team and then they respond like this.

I have provided all the proofs, proofs from bill desk payment gateway provider double confirm that this transaction is successfully settled and money is with nomini, but still these guys after so many days are doing nothing.

Nomini Casino Complaint Stats

Resolved 34 / 36

Avg. Amount $768

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Nomini Casino Complaints

See all complaints for this casino

They closed my account after I made a withdrawal request

I hope this message reaches to the nomini casino management

I deposited 180 euros in this casino to bet and play. After a few days of playing, my balance increased to 800 euros. I then requested a withdrawal and waited several days for it to be processed. After five days of waiting, my account was suddenly closed without any explanation.

It has now been 10 days since I submitted my withdrawal request. I have tried contacting their support team by email, but they keep replying that my inquiry has been forwarded, without providing any clear update.

I sincerely hope someone can help me contact them and resolve this issue as soon as possible.
Thank you.

Resolved

€800

Delayed payment Nomini 600 euro

Dear AskGamblers Team,

I am writing to request your assistance regarding a pending withdrawal from Nomini Casino.

I submitted a withdrawal request on February 1 for the amount of €600. The request was approved, but I still have not received the funds.

I have contacted Nomini’s customer support several times, but they keep giving unclear explanations and no definite timeframe for when the payment will be processed.

At this point, the delay is unreasonable, and I am concerned about whether I will receive my money.

I would greatly appreciate it if you could investigate this matter and help me resolve this issue.

Thank you very much for your time and support.

Resolved

€600

They don't pay the money to my account

Nomini has been delaying my withdrawal, and the same answer I get every time: they are sorry and promise to tell the finance department to hurry up, but nothing happens.

I have got some money in my account, but now they dont pay and I don't get any answer from customer service. When I get an answer, they only say they are sorry and will prioritise my withdrawal, but nothing happens.

Almost two weeks passed, and then they just canceled the withdrawal, and then it was a new countdown for the money to be in my account

Resolved

kr2,000

Not paying out withdrawals

Dear AskGamblers.

I have been waiting for a little over a week for Nomini to process my
withdrawals. I have been a client/player at this casino for almost a year, and to my disappointment, Nomini doesn't seem to be interested
in paying out my winnings now. Currently, I have 3 pending €500
withdrawals (the oldest being from 1.10.) with another €500 still in my account.

I tried to reach out to support many times, but at the end I only got
the same autogenerated response and no interest in solving any issue.

I find the situation where the support refuses to give me clear
answers about the status of my withdrawals absolutely unacceptable.

I expect a swift answer regarding this matter.
I want to solve this issue as soon as possible.

Resolved

€1,500

The third delayed withdrawal from Nomini Casino

Dear AskGamblers,

I am writing to submit a third complaint regarding delayed withdrawals from my account with Nomini Casino.

On August 10, 2025, I requested a withdrawal of 500 euros, followed by another withdrawal of 500 euros on August 13 – totaling 1000 euros. As of today, August 30, I have still not received either payment.

I contacted Nomini’s live chat on August 25 and was informed that there had been a delay and that the withdrawal is still being actively processed. I was also told that a request had been sent to the financial department to speed up the process. While I appreciate the response, I am concerned that this is now the third time I have experienced significant delays with withdrawals.

Previously, I had to submit complaints via AskGamblers to receive my funds, and although Nomini eventually processed the payments, the repeated delays are causing considerable frustration and inconvenience.

I therefore kindly request your assistance in resolving this matter and ensuring that my current withdrawals are processed without further delay. I also hope that Nomini will take steps to improve its withdrawal processing times to prevent similar issues in the future.

Resolved

€1,000

Second Complaint Regarding Delayed Withdrawal from Nomini Account

I am writing to file a second complaint regarding a delayed withdrawal from my account with Nomini. I previously requested a withdrawal of 500 euros on June 24, 2025, and after contacting your team, I received the funds. However, I am facing a similar issue again.
On July 21, 2025, I requested another withdrawal of 500 euros. As of today, August 7, 2025, I have not received the funds. I contacted Nomini's customer support via live chat on August 4, 2025, and was informed that there was a delay in processing my withdrawal. Despite their assurance that the issue would be resolved promptly, I have yet to receive my money.
I am deeply concerned about the repeated delays and the lack of resolution. I kindly request your assistance in resolving this matter as soon as possible.
Thank you for your attention to this issue.

Resolved

€500

Delayed withdrawal since end of June

I am writing to file a complaint regarding a delayed withdrawal from my account with Nomini. I requested a withdrawal of 500 euros on June 24, 2025, but as of today, July 18, 2025, I have not received the funds.
I contacted the bookmaker's customer support via live chat on July 7, 2025, and was informed that there was a delay in processing my withdrawal. Despite their assurance that the issue would be resolved, I have yet to receive my money.

Resolved

€500

Withdrawal request still pending since June 16th

I made a withdrawal request with this casino for $500 that I had won on the 16th of June 2025 and after waiting the stated 3 business days for it to be processed I contacted customer support multiple times and got the same answers that I've seen on other people's complaints about this casino on this site.

I know I haven't breached any terms and conditions because I always read them very carefully before playing at any casino, and when I've checked the KYC section, it says there is nothing for me to do for verification.

This is by far the worst experience with any casino I've played with up until now.

Resolved

$500

Withdrawal stuck in review

Withdrawal submitted 10th of June for 500 eur.

After waiting 3 business days as stated in their terms and conditions for it to be processed it is still in review status.

Sent numerous emails and chats.

I keep getting the response it’s due to an unexpected delay.

When I asked what the delay was they said they said they are not part of the team and don’t know.

I thought myself maybe to do with verification but when I went to try says no.

Resolved

€500

Account closure and balance confiscated

I verified fully Nomini account some time ago (all docs, photos, selfie, bills etc) then I made a withdrawal which were pending around 30 days, and suddenly my account was closed from day to day without any explanations.

Here is no response on my mail, I can't even contact with live support.

It's not big amount - 624 €, is it worth to take this money? Waiting for this case to be solved.

Unresolved

€624