Complaint #3 Nomini Casino

Delayed verification process

By Jerome L.

6 years ago

Message on forum

The casino states fast withdrawal procedures so that's why I decided to play on this site. After submitting my first wd request on the 23.10, I received an email to verify my account 3 days later by the finance department. They requested an amount of documents that I immediately transmitted. After that, I received another request for documents and the same selfie, holding my payment card in front of the Nomini website.
Sending them another email with documents, you get an automated message that this will be handled within 3 working days.. So by now I am waiting since 6 days and the wd's are still pending.
Btw all documents fulfilled KYC standards as this isn't the first casino I'm playing.
Please remove the "fast withdrawals" from marketing messages as this is definitely misleading. Waiting for an update on this and then to see if this casino will be an option for future gameplay or not.

Disputed Casino Nomini Casino

Reason Verification issues

Amount €1000

Discussion

AskGamblers

• Support Team

6 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

fb_10207456902612401

• Greece • 3 reviews

6 years ago

Sorry for my delayed answer.
This complaint can be closed now.
The Nomini team has jept it's promises and the withdrawals have been executed.
Thanks again for reviewing the schedule.
Have a good weekend.
Jerome

Nomini Casino

• Representative

6 years ago

Dear Jerome,

We would like to express our gratitude for your remarks, they are highly appreciated in improving our provided service day by day.

At this point, we would like to inform you, that your second withdrawal was processed yesterday, on the 4th of November. Since we value you as our customer our Financial Department decided to review your withdrawal schedule and arranged the last withdrawal for the 6th of November. Please, expect a confirmation e-mail once the last withdrawal is executed.

Shall you have further questions, please, don't hesitate to contact us anytime, we will be more than happy to assist you.

Best regards,
Nomini.com

fb_10207456902612401

• Greece • 3 reviews

6 years ago

I appreciate your answer.
The fact that this payout is handled over a period of 8 working days is unacceptable.
For example at ****/com I get up to 15000 handled in less than 24 hours after verification.
As I said, if you want to play in the major league, you definitely need to work on this..
The casinos that are up and running under your company are outstanding in terms of support, design and providers.
But the withdrawal policy is giving it a massive negative side.

Nomini Casino Complaint Stats

Resolved 35 / 38

Avg. Amount $779

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Nomini Casino Complaints

See all complaints for this casino

Self Exclusion request ignored

I am filing this official complaint against Nomini Casino for a severe violation of responsible gambling regulations and player protection policies. The casino has repeatedly ignored and refused my explicit requests for self-exclusion, allowing me to continue depositing despite knowing I suffer from a severe gambling addiction.1.

The Core IssueI have explicitly informed Nomini Casino's customer support team at least three times via email that I have a gambling addiction problem and urgently require a permanent self-exclusion. Furthermore, I have had numerous live chat conversations with operators and reached out to my assigned VIP Manager.

Instead of freezing my account immediately—as required by responsible gambling standards—the support operators continuously misled me. They repeatedly lied, telling me my request was placed on "priority answer," but I never received a response, and my account was left completely wide open.

Timeline of EventsFirst Self-Exclusion Email send: 24june — I explicitly stated I have an addiction and asked to be blocked. The casino ignored it.Second Email Sent: 30june — Reminded them of my situation. Ignored.Third Email Sent: 2julie — Warned them again.

Third 9julie. And still ignored

Live Chat/VIP Contact: Multiple chats took place between 30june and 9julie where operators stall-tacticked me while keeping my account active.

Because Nomini Casino failed in its duty of care and legally neglected my immediate self-exclusion requests, I was able to continue depositing money while in a vulnerable state.Total amount deposited AFTER my first self-exclusion email: 22000kr around 2000Euro.

My Demands for ResolutionThrough the AskGamblers mediation service, I request that Nomini Casino:Permanently Close My Account immediately under the reason of gambling addiction, ensuring it can never be reopened.Refund All Deposits made after my first explicit self-exclusion email on 30june, totaling 22000kr.I have fully documented this entire process. I possess screenshots of all three sent emails with visible timestamps, as well as evidence of my subsequent deposits, which I am ready to provide to the AskGamblers team as proof.

Plus i asked the help agents to send me online chats and they refuse to send it for evidence.

Can you guys please help me? Its to much for me to handle somebody who never answear.

69h left

kr22,000

Delaying and declining payment of 1600 Euro

Hi,

I am requesting AskGamblers mediation regarding a repeated delay and the subsequent unfounded decline of my withdrawal request. I have engaged with live support daily, receiving identical boilerplate excuses each time.

Please note that no bonus funds were used, and the withdrawal was requested via the exact same payment method as my initial deposit.

Furthermore, I hold VIP status at this casino, which makes this severe lack of transparency and processing failure entirely unacceptable.

Something simply isn't adding up.

Resolved

€1,600

Withdrawal issue cancelled and delayed payout of the balance

My first withdrawal was pending for 5 days before it was eventually cancelled from the website side. I was like okay, and started withdrawal once again, and it is now pending for verification like the last time for already 4 days. I find this unacceptable, considering the previous cancellation and the lack of any fault on my side. I kindly request explanation for the continued delay and ask that my withdrawal be processed without any unnecessary waiting, also I expect clarification why published processing times are not being followed and what actions will be taken to prevent such issues in the future.

Unresolved

zł400

They closed my account after I made a withdrawal request

I hope this message reaches to the nomini casino management

I deposited 180 euros in this casino to bet and play. After a few days of playing, my balance increased to 800 euros. I then requested a withdrawal and waited several days for it to be processed. After five days of waiting, my account was suddenly closed without any explanation.

It has now been 10 days since I submitted my withdrawal request. I have tried contacting their support team by email, but they keep replying that my inquiry has been forwarded, without providing any clear update.

I sincerely hope someone can help me contact them and resolve this issue as soon as possible.
Thank you.

Resolved

€800

Delayed payment Nomini 600 euro

Dear AskGamblers Team,

I am writing to request your assistance regarding a pending withdrawal from Nomini Casino.

I submitted a withdrawal request on February 1 for the amount of €600. The request was approved, but I still have not received the funds.

I have contacted Nomini’s customer support several times, but they keep giving unclear explanations and no definite timeframe for when the payment will be processed.

At this point, the delay is unreasonable, and I am concerned about whether I will receive my money.

I would greatly appreciate it if you could investigate this matter and help me resolve this issue.

Thank you very much for your time and support.

Resolved

€600

They don't pay the money to my account

Nomini has been delaying my withdrawal, and the same answer I get every time: they are sorry and promise to tell the finance department to hurry up, but nothing happens.

I have got some money in my account, but now they dont pay and I don't get any answer from customer service. When I get an answer, they only say they are sorry and will prioritise my withdrawal, but nothing happens.

Almost two weeks passed, and then they just canceled the withdrawal, and then it was a new countdown for the money to be in my account

Resolved

kr2,000

Not paying out withdrawals

Dear AskGamblers.

I have been waiting for a little over a week for Nomini to process my
withdrawals. I have been a client/player at this casino for almost a year, and to my disappointment, Nomini doesn't seem to be interested
in paying out my winnings now. Currently, I have 3 pending €500
withdrawals (the oldest being from 1.10.) with another €500 still in my account.

I tried to reach out to support many times, but at the end I only got
the same autogenerated response and no interest in solving any issue.

I find the situation where the support refuses to give me clear
answers about the status of my withdrawals absolutely unacceptable.

I expect a swift answer regarding this matter.
I want to solve this issue as soon as possible.

Resolved

€1,500

The third delayed withdrawal from Nomini Casino

Dear AskGamblers,

I am writing to submit a third complaint regarding delayed withdrawals from my account with Nomini Casino.

On August 10, 2025, I requested a withdrawal of 500 euros, followed by another withdrawal of 500 euros on August 13 – totaling 1000 euros. As of today, August 30, I have still not received either payment.

I contacted Nomini’s live chat on August 25 and was informed that there had been a delay and that the withdrawal is still being actively processed. I was also told that a request had been sent to the financial department to speed up the process. While I appreciate the response, I am concerned that this is now the third time I have experienced significant delays with withdrawals.

Previously, I had to submit complaints via AskGamblers to receive my funds, and although Nomini eventually processed the payments, the repeated delays are causing considerable frustration and inconvenience.

I therefore kindly request your assistance in resolving this matter and ensuring that my current withdrawals are processed without further delay. I also hope that Nomini will take steps to improve its withdrawal processing times to prevent similar issues in the future.

Resolved

€1,000

Second Complaint Regarding Delayed Withdrawal from Nomini Account

I am writing to file a second complaint regarding a delayed withdrawal from my account with Nomini. I previously requested a withdrawal of 500 euros on June 24, 2025, and after contacting your team, I received the funds. However, I am facing a similar issue again.
On July 21, 2025, I requested another withdrawal of 500 euros. As of today, August 7, 2025, I have not received the funds. I contacted Nomini's customer support via live chat on August 4, 2025, and was informed that there was a delay in processing my withdrawal. Despite their assurance that the issue would be resolved promptly, I have yet to receive my money.
I am deeply concerned about the repeated delays and the lack of resolution. I kindly request your assistance in resolving this matter as soon as possible.
Thank you for your attention to this issue.

Resolved

€500

Delayed withdrawal since end of June

I am writing to file a complaint regarding a delayed withdrawal from my account with Nomini. I requested a withdrawal of 500 euros on June 24, 2025, but as of today, July 18, 2025, I have not received the funds.
I contacted the bookmaker's customer support via live chat on July 7, 2025, and was informed that there was a delay in processing my withdrawal. Despite their assurance that the issue would be resolved, I have yet to receive my money.

Resolved

€500