Complaint #79 Nomini Casino

Delay of withdrawal request

By pelegrin07

2 years ago

Hello,

My name is <removed> and I am a new customer of nomini.com online casino.

On 20/5/2024 I made a withdrawal request and while the terms of nomini.com state that it takes 3 working days to complete withdrawal requests, however, it has been 6 working and the takeover has not been completed.

In my conversations with the customer service team of the casino, they kept apologizing to me but I don't see any result.

Disputed Casino Nomini Casino

Reason Delayed payment

Amount €300

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

pelegrin07

2 years ago

Finally payment completed.Thank you!

AskGamblers

• Support Team

2 years ago

Dear Nomini Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

2 years ago

Dear @pelegrin07,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Nomini Casino Complaint Stats

Resolved 40 / 42

Avg. Amount $811

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Nomini Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 29 out of 31 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Nomini Casino Complaints

See all complaints for this casino

Account reopened after self exclusion

Hello, In May 2023, I requested the permanent closure of my player account via chat due to a gambling addiction.

I have been suffering greatly from this addiction for over 10 years now. I make an effort to protect myself by requesting account closures on all gambling sites; Nomini is one of them.

I emailed them to ask if the account had indeed been closed, and they confirmed that it had. However, in 2026, my player account was automatically reopened without my request; I had not asked for this. As an addict, I proceeded to play on their site and lost exactly 415 euros.

I recently sent them an email explaining the situation and requested a refund of my deposits—totaling 415 euros. They replied that they were sorry about the situation but claimed the deposits were not automatic—that I had made them myself—and therefore they could not issue a refund.

However, I never requested the reopening of my account, and I suffer from a severe addiction; I am under medical care and am sometimes hospitalized in specialized facilities.

I am therefore asking them to close the account again to protect me and to refund the deposits I never should have made had they not reopened the account. Thank you for your help in resolving this dispute.

I am confident that Nomini will demonstrate professionalism and responsibility.

55h left

€415

Unpaid 1000 euro

I am submitting this complaint regarding a delayed payout of €1,000 on Nomini.com.
am a loyal player with a fully verified KYC account and a history of over 10 successful withdrawals. On [20.09.2026], I requested a withdrawal of €1,000. It has now been 6 days, and the request remains stuck in "pending" status. Live Support repeatedly provides generic stalling responses without any concrete timeframe. Since my account is fully verified and has no active bonuses or pending requirements, this delay is unacceptable. I request AskGamblers' assistance in urging Nomini to release my funds immediately.

Resolved

€1,000

Casino withdrawal delay

Hi. I've been waiting on 1400 dollars from Nomini since 6th september. And I'm not interested in delaying this any longer, because from experience they delay accepting withdrawals as long as possible. That's why I need help from askgamblers.

When I contact support they say I'm in line to get the withdrawal approved, but of course that makes no sense as they say it takes between 3-5 days to withdraw. Totally unacceptable and I expect it to be communicated as soon as possible after posting a thread here.

53h left

$1,400

Delayed €421 withdrawal

Delayed €421 withdrawal from Nomini Casino

I requested a withdrawal of €421 from Nomini Casino on August 27, 2026, via bank transfer.

I have used the same withdrawal method with Nomini several times before without any issues, and my previous withdrawals normally arrived in my bank account within approximately three days.

However, this withdrawal has still not been received. I have contacted Nomini several times by email but have not received a response. I have also contacted their live chat multiple times, but I am only being told that they are sorry for the delay and that I need to wait.

My account and bank details have previously been successfully used for withdrawals, so I do not understand the reason for the delay.

I would appreciate Nomini processing and paying my €421 withdrawal as soon as possible, or providing a clear explanation for why the payment has been delayed.

Resolved

€421

Delayed withdrawal 2000 PLN

I requested a withdrawal of PLN 2,000 last Sunday.

Today marks the fourth business day, and the withdrawal has still not been approved.

I have not received any request for verification or additional documents.

Live chat and support keep avoiding clear answers, providing only generic responses, and in some cases not replying at all.

I am becoming seriously concerned about the status and safety of my funds.

Resolved

zł2,000

Self Exclusion request ignored

I am filing this official complaint against Nomini Casino for a severe violation of responsible gambling regulations and player protection policies. The casino has repeatedly ignored and refused my explicit requests for self-exclusion, allowing me to continue depositing despite knowing I suffer from a severe gambling addiction.1.

The Core IssueI have explicitly informed Nomini Casino's customer support team at least three times via email that I have a gambling addiction problem and urgently require a permanent self-exclusion. Furthermore, I have had numerous live chat conversations with operators and reached out to my assigned VIP Manager.

Instead of freezing my account immediately—as required by responsible gambling standards—the support operators continuously misled me. They repeatedly lied, telling me my request was placed on "priority answer," but I never received a response, and my account was left completely wide open.

Timeline of EventsFirst Self-Exclusion Email send: 24june — I explicitly stated I have an addiction and asked to be blocked. The casino ignored it.Second Email Sent: 30june — Reminded them of my situation. Ignored.Third Email Sent: 2julie — Warned them again.

Third 9julie. And still ignored

Live Chat/VIP Contact: Multiple chats took place between 30june and 9julie where operators stall-tacticked me while keeping my account active.

Because Nomini Casino failed in its duty of care and legally neglected my immediate self-exclusion requests, I was able to continue depositing money while in a vulnerable state.Total amount deposited AFTER my first self-exclusion email: 22000kr around 2000Euro.

My Demands for ResolutionThrough the AskGamblers mediation service, I request that Nomini Casino:Permanently Close My Account immediately under the reason of gambling addiction, ensuring it can never be reopened.Refund All Deposits made after my first explicit self-exclusion email on 30june, totaling 22000kr.I have fully documented this entire process. I possess screenshots of all three sent emails with visible timestamps, as well as evidence of my subsequent deposits, which I am ready to provide to the AskGamblers team as proof.

Plus i asked the help agents to send me online chats and they refuse to send it for evidence.

Can you guys please help me? Its to much for me to handle somebody who never answear.

Resolved

kr22,000

Delaying and declining payment of 1600 Euro

Hi,

I am requesting AskGamblers mediation regarding a repeated delay and the subsequent unfounded decline of my withdrawal request. I have engaged with live support daily, receiving identical boilerplate excuses each time.

Please note that no bonus funds were used, and the withdrawal was requested via the exact same payment method as my initial deposit.

Furthermore, I hold VIP status at this casino, which makes this severe lack of transparency and processing failure entirely unacceptable.

Something simply isn't adding up.

Resolved

€1,600

Withdrawal issue cancelled and delayed payout of the balance

My first withdrawal was pending for 5 days before it was eventually cancelled from the website side. I was like okay, and started withdrawal once again, and it is now pending for verification like the last time for already 4 days. I find this unacceptable, considering the previous cancellation and the lack of any fault on my side. I kindly request explanation for the continued delay and ask that my withdrawal be processed without any unnecessary waiting, also I expect clarification why published processing times are not being followed and what actions will be taken to prevent such issues in the future.

Resolved

zł400

They closed my account after I made a withdrawal request

I hope this message reaches to the nomini casino management

I deposited 180 euros in this casino to bet and play. After a few days of playing, my balance increased to 800 euros. I then requested a withdrawal and waited several days for it to be processed. After five days of waiting, my account was suddenly closed without any explanation.

It has now been 10 days since I submitted my withdrawal request. I have tried contacting their support team by email, but they keep replying that my inquiry has been forwarded, without providing any clear update.

I sincerely hope someone can help me contact them and resolve this issue as soon as possible.
Thank you.

Resolved