Complaint #60 Nomini Casino

Closed account and my ID rejected

By Jonathan s.

3 years ago

I was playing for 2 weeks everything was find i deposit around 300$ in 2 weeks.

One day I deposit 54$ and I play and win my balance was then around 1000$ I decide to take a break and when I came back my account was blocked.

They ask me for document and id card so I send them all the document asked.

But they refuse my ID card but nowhere on the website it's was say that my id card was not accepted so I try to contact customer support finally they close my account with no right to reopen. I try many time to have explanation but they say its was a final decision they refund me my last deposit and leave me like that.

Disputed Casino Nomini Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Nomini Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Nomini Casino

• Representative

3 years ago

Dear Customer,

After a rigorous investigation of the case, we would like to inform you that the account was closed as it breaches our following terms and conditions:

9.1 - The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:

- engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you, cases were funds are recalled/disputed;

In addition, kindly be informed that the last deposit was refunded back as per the following t&c:

9.4 - Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:
- void any winnings obtained, cancel any pending withdrawals and refund the last deposit made into the account.

The additional evidence/explanation was sent directly to Askgamblers for their reference.

We hope that this has clarified the case to you.

Sincerely,
Nomini.com

shawpowee

• Quebec

3 years ago

I Will wait for assembler to answer your émail

Nomini Casino

• Representative

3 years ago

Dear Team,

Kindly be informed that we have sent you an email with summary about the case.

Thank you for your co-operation!

Sincerely,
Nomini

Nomini Casino Complaint Stats

Resolved 35 / 38

Avg. Amount $779

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Nomini Casino Complaints

See all complaints for this casino

Self Exclusion request ignored

I am filing this official complaint against Nomini Casino for a severe violation of responsible gambling regulations and player protection policies. The casino has repeatedly ignored and refused my explicit requests for self-exclusion, allowing me to continue depositing despite knowing I suffer from a severe gambling addiction.1.

The Core IssueI have explicitly informed Nomini Casino's customer support team at least three times via email that I have a gambling addiction problem and urgently require a permanent self-exclusion. Furthermore, I have had numerous live chat conversations with operators and reached out to my assigned VIP Manager.

Instead of freezing my account immediately—as required by responsible gambling standards—the support operators continuously misled me. They repeatedly lied, telling me my request was placed on "priority answer," but I never received a response, and my account was left completely wide open.

Timeline of EventsFirst Self-Exclusion Email send: 24june — I explicitly stated I have an addiction and asked to be blocked. The casino ignored it.Second Email Sent: 30june — Reminded them of my situation. Ignored.Third Email Sent: 2julie — Warned them again.

Third 9julie. And still ignored

Live Chat/VIP Contact: Multiple chats took place between 30june and 9julie where operators stall-tacticked me while keeping my account active.

Because Nomini Casino failed in its duty of care and legally neglected my immediate self-exclusion requests, I was able to continue depositing money while in a vulnerable state.Total amount deposited AFTER my first self-exclusion email: 22000kr around 2000Euro.

My Demands for ResolutionThrough the AskGamblers mediation service, I request that Nomini Casino:Permanently Close My Account immediately under the reason of gambling addiction, ensuring it can never be reopened.Refund All Deposits made after my first explicit self-exclusion email on 30june, totaling 22000kr.I have fully documented this entire process. I possess screenshots of all three sent emails with visible timestamps, as well as evidence of my subsequent deposits, which I am ready to provide to the AskGamblers team as proof.

Plus i asked the help agents to send me online chats and they refuse to send it for evidence.

Can you guys please help me? Its to much for me to handle somebody who never answear.

75h left

kr22,000

Delaying and declining payment of 1600 Euro

Hi,

I am requesting AskGamblers mediation regarding a repeated delay and the subsequent unfounded decline of my withdrawal request. I have engaged with live support daily, receiving identical boilerplate excuses each time.

Please note that no bonus funds were used, and the withdrawal was requested via the exact same payment method as my initial deposit.

Furthermore, I hold VIP status at this casino, which makes this severe lack of transparency and processing failure entirely unacceptable.

Something simply isn't adding up.

Resolved

€1,600

Withdrawal issue cancelled and delayed payout of the balance

My first withdrawal was pending for 5 days before it was eventually cancelled from the website side. I was like okay, and started withdrawal once again, and it is now pending for verification like the last time for already 4 days. I find this unacceptable, considering the previous cancellation and the lack of any fault on my side. I kindly request explanation for the continued delay and ask that my withdrawal be processed without any unnecessary waiting, also I expect clarification why published processing times are not being followed and what actions will be taken to prevent such issues in the future.

Unresolved

zł400

They closed my account after I made a withdrawal request

I hope this message reaches to the nomini casino management

I deposited 180 euros in this casino to bet and play. After a few days of playing, my balance increased to 800 euros. I then requested a withdrawal and waited several days for it to be processed. After five days of waiting, my account was suddenly closed without any explanation.

It has now been 10 days since I submitted my withdrawal request. I have tried contacting their support team by email, but they keep replying that my inquiry has been forwarded, without providing any clear update.

I sincerely hope someone can help me contact them and resolve this issue as soon as possible.
Thank you.

Resolved

€800

Delayed payment Nomini 600 euro

Dear AskGamblers Team,

I am writing to request your assistance regarding a pending withdrawal from Nomini Casino.

I submitted a withdrawal request on February 1 for the amount of €600. The request was approved, but I still have not received the funds.

I have contacted Nomini’s customer support several times, but they keep giving unclear explanations and no definite timeframe for when the payment will be processed.

At this point, the delay is unreasonable, and I am concerned about whether I will receive my money.

I would greatly appreciate it if you could investigate this matter and help me resolve this issue.

Thank you very much for your time and support.

Resolved

€600

They don't pay the money to my account

Nomini has been delaying my withdrawal, and the same answer I get every time: they are sorry and promise to tell the finance department to hurry up, but nothing happens.

I have got some money in my account, but now they dont pay and I don't get any answer from customer service. When I get an answer, they only say they are sorry and will prioritise my withdrawal, but nothing happens.

Almost two weeks passed, and then they just canceled the withdrawal, and then it was a new countdown for the money to be in my account

Resolved

kr2,000

Not paying out withdrawals

Dear AskGamblers.

I have been waiting for a little over a week for Nomini to process my
withdrawals. I have been a client/player at this casino for almost a year, and to my disappointment, Nomini doesn't seem to be interested
in paying out my winnings now. Currently, I have 3 pending €500
withdrawals (the oldest being from 1.10.) with another €500 still in my account.

I tried to reach out to support many times, but at the end I only got
the same autogenerated response and no interest in solving any issue.

I find the situation where the support refuses to give me clear
answers about the status of my withdrawals absolutely unacceptable.

I expect a swift answer regarding this matter.
I want to solve this issue as soon as possible.

Resolved

€1,500

The third delayed withdrawal from Nomini Casino

Dear AskGamblers,

I am writing to submit a third complaint regarding delayed withdrawals from my account with Nomini Casino.

On August 10, 2025, I requested a withdrawal of 500 euros, followed by another withdrawal of 500 euros on August 13 – totaling 1000 euros. As of today, August 30, I have still not received either payment.

I contacted Nomini’s live chat on August 25 and was informed that there had been a delay and that the withdrawal is still being actively processed. I was also told that a request had been sent to the financial department to speed up the process. While I appreciate the response, I am concerned that this is now the third time I have experienced significant delays with withdrawals.

Previously, I had to submit complaints via AskGamblers to receive my funds, and although Nomini eventually processed the payments, the repeated delays are causing considerable frustration and inconvenience.

I therefore kindly request your assistance in resolving this matter and ensuring that my current withdrawals are processed without further delay. I also hope that Nomini will take steps to improve its withdrawal processing times to prevent similar issues in the future.

Resolved

€1,000

Second Complaint Regarding Delayed Withdrawal from Nomini Account

I am writing to file a second complaint regarding a delayed withdrawal from my account with Nomini. I previously requested a withdrawal of 500 euros on June 24, 2025, and after contacting your team, I received the funds. However, I am facing a similar issue again.
On July 21, 2025, I requested another withdrawal of 500 euros. As of today, August 7, 2025, I have not received the funds. I contacted Nomini's customer support via live chat on August 4, 2025, and was informed that there was a delay in processing my withdrawal. Despite their assurance that the issue would be resolved promptly, I have yet to receive my money.
I am deeply concerned about the repeated delays and the lack of resolution. I kindly request your assistance in resolving this matter as soon as possible.
Thank you for your attention to this issue.

Resolved

€500

Delayed withdrawal since end of June

I am writing to file a complaint regarding a delayed withdrawal from my account with Nomini. I requested a withdrawal of 500 euros on June 24, 2025, but as of today, July 18, 2025, I have not received the funds.
I contacted the bookmaker's customer support via live chat on July 7, 2025, and was informed that there was a delay in processing my withdrawal. Despite their assurance that the issue would be resolved, I have yet to receive my money.

Resolved

€500