Complaint #5 Jollyseven Casino

Not processing my withdrawal

By HORST M.

11 years ago

Message on forum

I have requested a payout on 24-12-2014 at Jollyseven online Casino. the payout was not processed until today - a live Chat with Jollyseven I get no more and my e-mails to Jollyseven I get no answer. evidence for my Assertion - deposit 24-12-2014 via Neteller e wallet 20 euro --- mails 03-01-2015 and 05-01-2015 --- Jollyseven Card Statement 24-12-2014 --- 181 euro- waiting !!! PLEASE HELP !!!

Disputed Casino Jollyseven Casino

Reason Delayed payment

Amount €181

Discussion

Jollyseven Casino

• Representative

11 years ago

Dear customer,
thank you very much for your honest words. Unfortunately due to technical difficulties temporarily your payment was not able to be processed. Meanwhile it was processed as you wished. We are deeply sorry for this inconvenience and have solved your case with you in detail. Thank you for your understanding and patience. Our team works continuously to improve our website, games and live chat in order to present Jollyseven's best performance for our customers.

Your jollyseven.com team

56horry56

• Saarland

11 years ago

Hallo Spieler ! Ich hatte ein kleines Problem mit einem Auszahlungsantrag von Jollyseven Online Casino. Da mir vom Support dieses Casinos mitgeteilt wurde das es technische Probleme gab und meine Auszahlung nun auch auf Neteller eingegangen ist, teile ich Euch mit, das mein Problem sich erledigt hat. Ich kann dieses Casino nur weiter empfehlen, denn ich hatte schon mal einen Auszahlungsantrag und dieser wurde beanstandungslos und schnell durchgeführt, also war es in diesem Fall wohl wirklich ein technisches Problem !!!

Hello players! I had a small problem with an application for payment of Jolly Seven online casino. That reminds me of the support of this casino was told there were technical problems and my payment is now also discussed Neteller, I share with you that my problem has been done. I can only recommend this casino because I had already had a request for payment and this was carried out acceptable at and quickly, so it was really well in this case a technical problem !!!

Jollyseven Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $78

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Jollyseven Casino Complaints

See all complaints for this casino

Not honoring its own promotion

Hello. Firstly I will say that I do not want to write a bad tone about the casino. But there is a small piece of wickedness in relation to the players. The site www.jollyseven.com/en/facebook.html tale that "Share jollyseven.com at Facebook and get up to 100 € for free without depositing". I fulfilled all the conditions, but the casino refused me. They said that I should make a deposit. I do not mind to make a deposit. But in a casino action written completely different. Conclusion: the player meets the requirements of the casino but gets nothing in return. Casino customer support told me that due to a lot of fraudulent attempts for this offer I was required to make a deposit. But I didn't make any fraud? It's not fair. If something does not suit, you should change the terms. If you do not change the terms, it means you are satisfied. And the player in no way to blame. (Google translation, sorry).

Resolved

Jollyseven Casino lied to me and close my account for no reason

My name is < removed > and i played for a casino wich are licensed by you wich is jollyseven.

I made an account at them and give me 17 euro no deposit bonus and played, wager 30 times and finally won 200 euros. When i open the chat to ask what i should do to withdraw my money. They lied to me about another account on my name but on xxxxxxx e-mail adress. That is not true, because i didn't made that account and when for curiosity i tried to log in into that e-mail the Yahoo servers says that the IDxxxxxxx is not taken. So, they lied me because they don't want to make the payment for me.

I uploaded my card id to show them that i am the only one who have an account on their site.

When i ask Fiona ( the chat operator ) why he lied to me, he close the chat and also close my account for no reason.

You can ask them for all history of my account, playing or conversations on the chat. Look into their database

I made the account at them on the same email adress form where i sent this email wich is xxxxxxxxxxxxx

I am asking you to investigate my case and re-open my account and make the payment.

Resolved

Withdrawal still pending, and no reply from customer service

I used a free bonus to play at jollyseven and wagered it successfully, and in Jolly seven's terms it said maximum withdrawal from free bonus is 100 euros. so I completed their id verification and had my account confirmed. I first submitted a withdrawal request for 100 euros on 10th april. Days later they approved it, and sent it, but minutes later cancelled it, saying my bic code was wrong. I changed the details and tried to withdraw again, only to have my request cancelled with no explanation. My next 3 withdrawal requests were also cancelled by the casino. My last withdrawal request was made on 16th april and is still pending. I have sent the casino 7 emails which remain unanswered and have been promised twice by live support that my withdrawal will processed by the end of the day, which never happened. On the homepage of jollyseven it states 'withdrawals every day' and 'fast customer service' which, in my personal experience is a very false claim indeed!

Resolved

€100