Complaint #6 Jollyseven Casino

Not honoring its own promotion

By Nevezuha

11 years ago

Message on forum

Hello. Firstly I will say that I do not want to write a bad tone about the casino. But there is a small piece of wickedness in relation to the players. The site www.jollyseven.com/en/facebook.html tale that "Share jollyseven.com at Facebook and get up to 100 € for free without depositing". I fulfilled all the conditions, but the casino refused me. They said that I should make a deposit. I do not mind to make a deposit. But in a casino action written completely different. Conclusion: the player meets the requirements of the casino but gets nothing in return. Casino customer support told me that due to a lot of fraudulent attempts for this offer I was required to make a deposit. But I didn't make any fraud? It's not fair. If something does not suit, you should change the terms. If you do not change the terms, it means you are satisfied. And the player in no way to blame. (Google translation, sorry).

Disputed Casino Jollyseven Casino

Reason Bonus not given

Discussion

AskGamblers

• Support Team

11 years ago

Based on player's last comment we consider this complaint as Resolved.

Nevezuha

• Netherlands • 6 reviews

11 years ago

I would hope that you will develop in a better way. Maybe I'll come later to play in your casino, please don't ban me =)) Problem solved, thanks Asgamblers and Jollyseven.com team.

Jollyseven Casino

• Representative

11 years ago

Dear Nevezuha,
as we have written before, we will take your points into internal discussion to improve our customer service and website. Thank you for your understanding.

Kind Regards,
Your jollyseven.com team

Nevezuha

• Netherlands • 6 reviews

11 years ago

Nevertheless, I'm a real person and not a crook. Terms and conditions for your actions were performed by me. I can not imagine how you can commit fraud in this action because of the small bonus, which is not real money. You could not explain. Your page is still the same information. Therefore, the problem is not solved. Asgamblers can verify this.

Jollyseven Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $78

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Jollyseven Casino Complaints

See all complaints for this casino

Not processing my withdrawal

I have requested a payout on 24-12-2014 at Jollyseven online Casino. the payout was not processed until today - a live Chat with Jollyseven I get no more and my e-mails to Jollyseven I get no answer. evidence for my Assertion - deposit 24-12-2014 via Neteller e wallet 20 euro --- mails 03-01-2015 and 05-01-2015 --- Jollyseven Card Statement 24-12-2014 --- 181 euro- waiting !!! PLEASE HELP !!!

Resolved

€181

Jollyseven Casino lied to me and close my account for no reason

My name is < removed > and i played for a casino wich are licensed by you wich is jollyseven.

I made an account at them and give me 17 euro no deposit bonus and played, wager 30 times and finally won 200 euros. When i open the chat to ask what i should do to withdraw my money. They lied to me about another account on my name but on xxxxxxx e-mail adress. That is not true, because i didn't made that account and when for curiosity i tried to log in into that e-mail the Yahoo servers says that the IDxxxxxxx is not taken. So, they lied me because they don't want to make the payment for me.

I uploaded my card id to show them that i am the only one who have an account on their site.

When i ask Fiona ( the chat operator ) why he lied to me, he close the chat and also close my account for no reason.

You can ask them for all history of my account, playing or conversations on the chat. Look into their database

I made the account at them on the same email adress form where i sent this email wich is xxxxxxxxxxxxx

I am asking you to investigate my case and re-open my account and make the payment.

Resolved

Withdrawal still pending, and no reply from customer service

I used a free bonus to play at jollyseven and wagered it successfully, and in Jolly seven's terms it said maximum withdrawal from free bonus is 100 euros. so I completed their id verification and had my account confirmed. I first submitted a withdrawal request for 100 euros on 10th april. Days later they approved it, and sent it, but minutes later cancelled it, saying my bic code was wrong. I changed the details and tried to withdraw again, only to have my request cancelled with no explanation. My next 3 withdrawal requests were also cancelled by the casino. My last withdrawal request was made on 16th april and is still pending. I have sent the casino 7 emails which remain unanswered and have been promised twice by live support that my withdrawal will processed by the end of the day, which never happened. On the homepage of jollyseven it states 'withdrawals every day' and 'fast customer service' which, in my personal experience is a very false claim indeed!

Resolved

€100