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Jollyseven Casino lied to me and close my account for no reason


My name is < removed > and i played for a casino wich are licensed by you wich is jollyseven.

I made an account at them and give me 17 euro no deposit bonus and played, wager 30 times and finally won 200 euros. When i open the chat to ask what i should do to withdraw my money. They lied to me about another account on my name but on xxxxxxx e-mail adress. That is not true, because i didn't made that account and when for curiosity i tried to log in into that e-mail the Yahoo servers says that the IDxxxxxxx is not taken. So, they lied me because they don't want to make the payment for me.

I uploaded my card id to show them that i am the only one who have an account on their site.

When i ask Fiona ( the chat operator ) why he lied to me, he close the chat and also close my account for no reason.

You can ask them for all history of my account, playing or conversations on the chat. Look into their database

I made the account at them on the same email adress form where i sent this email wich is xxxxxxxxxxxxx


I am asking you to investigate my case and re-open my account and make the payment.

Discussion

User name
Upon evidence that we got from casino, this player breach their Terms and Conditions. Also abuse of the live customer support is strictly forbidden, and it's doesn't matter how upset you are you need to beehive polite, without foul language.
User name

Dear,

we are really sorry for your unreasonable reaction and we noticed again that you will try every possibility to threaten, insult and blackmail Jollyseven.com. Please note that this is one of the reasons why there will not be a reopening of your player account.


1. Our management had to react to the latest frauds of Romanian players and multi accounts. In this case please read TAC § 1 point 4. You agreed to the TAC and signed them during your registration.


2. The print screens were sent to the ASKGAMBLERS.com support in order not to expose sensitive information in here. These player data show clearly that you have created an additional account with the same name, postal address and IP number.


3. Your ID card is not needed due to Romanian players are not verified at jollyseven.com


4. You are right that Jollyseven.com owned an e-gambling license from Montenegro until April 2014. That is the reason why no certificate can be found on our website. Nevertheless since then we are operating from Costa Rica. Every customer gets his withdrawals when they are verified properly, of course.


All in all, we thank you for your words. Our customer service team reacts as good as possible to customers’ needs considering our website and other matters. We will also take your points into internal review to improve our services.


Kind Regards,

Your jollyseven.com team

User name loyalty-level-2
1. You say you don;t accept players from ROMANIA, even so, when i made the account i could chose Romania as a country. I know the bookies wich don;t accept romanian player, don't have option Romania.

2. I don't have another account at YOU. Make the print-screen of the other account and send it to me at
mihait­a_b­aro­@ya­hoo.com because you say can't post here

3. I send my card ID before you close my account.

4. What is even WORSE, You don't even have license to work. In your T&C you say have license from Muntenegru gouvernment. Look in the picture what they sayed. This is why you don't want to make the payment, You know there is no one who can amend or suspend you.

So, what you gonna say now ?
User name
Dear Baronescu Mihaita Iulian,
we are really sorry that you did not understand the points yet.

1. Our managment had to react to latest frauds of Romanian players and multi accounts. In this case please read TAC § 1 point 4. You agreed to the TAC and signed them during your registration.

2. You told use a 1000 times that you do not have a multi account, nevertheless the player account with this email has the same name, same postal address and same IP number. Due to askgamblers.com rules we will not expose sensitive information in this discussion. We have already told you the details via live chat.

3. Due to askgamblers.com rules we will not expose sensitive information in this discussion. In your chat history you may see the things you have written. e.g. "fuck off".
Moreover your chat was closed because you insulted and threatened our live chat assistant numerous times and stalking is not allowed at Jollyseven.com

4. Your ID card will not be needed due to the final, permanent closure of your player account.

As we wrote before, there is no point in reopening your player account again. Jollyseven is not willing to be threatened, insulted and blackmailed by you.
Thank you for your understanding

Kind Regards,
Your Jollyseven.com team

Jollyseven Casino Complaint Stats

Resolved 4 / 4
Avg. Amount $78
Avg. Complaint Duration 4 days
Avg. Response Time 2 days

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