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Always Cool Casino - No respond to my request of withdrawal

RESOLVED
Complaint Info
Disputed casino Always Cool Casino
Reason Delayed payment
Posted on July 31, 2014

Happen that i has been user of “Always Cool Casino”, since more than five years, and is to make near of three withdrawal of money, but of low amount, I has been send copy of mi certificate of bill and copy of my goberment card, and all has been result good, but that year I try to make a withdrawal by one thousand dollars and not want to do, I keep trying since February make the withdrawal, I follow all the process normal, until send me a last email they say what the withdrawal has been approved, but never was done, already has pass four month ago, and now I send email to know what happen but they no ask to me, I have copy of all email that they send me before, I want please that you can help me to contact with Always Cool Casino, for that they make my withdrawal and delivery miy money, before has no problem with Always Cool Casino with low money, but now with more high quantity of money I have all the problem, thank you, I hope your answer…
My name is Cristian Quiroz.

Posted on July 29, 2014

Hello Cristian,

Please check your payout method. Payment was sent this morning. We apologize for the delay.

This issue is now resolved.

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