Loco Panda Casino - No reply from support and no PAYMENT over 3 months!!!

tajovcity Slovakia
posted on October 26, 2014.


My username on LocoPandaa is: tajovcity
I played in this casino over 1 year, and I made a deposit of 21 USD,too.. My first cashout attempt was in summer of 2014 and it was cancelled by financial departement,saying my account was randomly chosen for a security check which could take 60 workdays. The support blocked my account, too. But I really don´t know why?? I just won only 100 USD and they blocked my account??? I sent about 20 emails to suppor­[email protected]­oco­pan­da.com but NO REPLY, NO ANSWER from them....I just want my little winnings...have anybody experiences with cashouts in this casino? Thank you very much for yours replies...

tajovcity Slovakia
posted on October 27, 2014.

I just want my deposit of 21USD back, please. Can you contact me by e-mail, please??? I mreally confused :/

posted on October 30, 2014.

Hello Tajovcity,
As per your request, we tried to contact you through e-mail. But the inbox we have on file is not a working one – the e-mail just bounced back.
Once we have a valid e-mail address we’ll send you instructions on how to receive your refund.
In case you have no other e-mail address – we’ll just post it on forum.
Thank you and best regards,
Loco Panda Casino

posted on November 2, 2014.

Please note: we managed to contact player and the solution was found: $21 was sent to his Skrill account.
Thank you and best regards,
Loco Panda Casino

posted on November 4, 2014.

Dear @tajovcity,
Can you please confirm so we can close this complaint.

tajovcity Slovakia
posted on November 6, 2014.

The complaint is solved.