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Loco Panda Casino - No reply from support and no PAYMENT over 3 months!!!

RESOLVED
Complaint Info
Disputed casino Loco Panda Casino
Reason Declined payment
Amount $ 121
Posted on November 7, 2014

Hello!

My username on LocoPandaa is: tajovcity
I played in this casino over 1 year, and I made a deposit of 21 USD,too.. My first cashout attempt was in summer of 2014 and it was cancelled by financial departement,saying my account was randomly chosen for a security check which could take 60 workdays. The support blocked my account, too. But I really don´t know why?? I just won only 100 USD and they blocked my account??? I sent about 20 emails to suppor­[email protected]­oco­pan­da.com but NO REPLY, NO ANSWER from them....I just want my little winnings...have anybody experiences with cashouts in this casino? Thank you very much for yours replies...

Posted on October 27, 2014

I just want my deposit of 21USD back, please. Can you contact me by e-mail, please??? I mreally confused :/

Posted on October 30, 2014

Hello Tajovcity,
As per your request, we tried to contact you through e-mail. But the inbox we have on file is not a working one – the e-mail just bounced back.
Once we have a valid e-mail address we’ll send you instructions on how to receive your refund.
In case you have no other e-mail address – we’ll just post it on forum.
Thank you and best regards,
Loco Panda Casino

Posted on November 2, 2014

Hello,
Please note: we managed to contact player and the solution was found: $21 was sent to his Skrill account.
Thank you and best regards,
Loco Panda Casino

AskGamblers
Posted on November 4, 2014

Dear @tajovcity,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

tajovcity Slovakia
Posted on November 6, 2014

The complaint is solved.

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