Ag Awards

Royal Vegas Casino - Sent payment to wrong Neteller account, now refusing to refund payment

Complaint Info
Disputed casino Royal Vegas Casino
Reason Declined payment
Amount $ 80
Posted on April 24, 2016

I had a withdrawl of 80.00 dollars winnings on the 9/4/2016 with royal vegas casino there pay department has processed to the wrong neteller account neteller told me the refund has to come from royal vegas casino not neteller i have back forwards with royal vegas & neteller no one will refund my 80.00 dollars wondering if you could help pl

Posted on April 25, 2016

Hi Wendy

We have checked and the withdrawal was paid to the Neteller account details you supplied to us. There was no mistake on our part.

As the payment was successful we cannot request a refund of the funds. As you are not the holder of the Neteller account they will not take instruction from you to have the funds reversed back to us so we can re-issue it.

We are busy investigating the issue and will attempt to contact the real account holder.


Fortune Lounge

Posted on April 29, 2016

Dear @wend7975,

Can you send evidence that you submit a correct Neteller account when you processed your winnings? Please send all relevant documents to suppor­[email protected]­skg­amb­ler­ Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

Posted on May 3, 2016

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

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