No payment, account frozen

On January 31st my Sunset SIots account was blocked or closed without explanation. To be fair I have had a great experience at Sunset Slots until this unfortunate event. Deposits were smooth and live chat customer service is almost Nordstrom's level. Account managers like Steven, Brian and Morty are really good people that want you to have a great experience. It's just really sad too Sunset Slots closing member's accounts that have cash balances. Who is going to trust Sunset Slots with a cash deposit? They will close your account when your up and steal your money blaming a terms violation with no explanation or proof. I have a single account at Sunset Slots Casino. I have made 4 deposits and maintained a $5,800 cash balance. ID Date Type Amount Method Status SSS3888014 31-Jan-2017 01:39:32 Deposit 487.00 USD Visa Approved SSS3885358 29-Jan-2017 02:48:24 Deposit 297.00 USD Visa Approved SSS3874301 22-Jan-2017 01:07:20 Deposit 197.00 USD Visa Approved SSS3874294 22-Jan-2017 01:03:44 Deposit 291.00 USD Visa Approved I was playing my cash balance/bonus for their 200k guaranteed tournament. Just 1 hour before the end of the tournament, my account was blocked. "Sunset Slots Casino Message your account is blocked. Contact Support for more details" I was playing with $8,800 ($5,800 real cash and $3,000 bonus) and in the running for at top prize based on my wagering in the last 24 hours. I thought it was a misunderstanding as I had studied the Sunset Slots Casino terms and conditions from top to bottom. I find it very suspicious that they block my account account with one hour left in the tournament after I had wagered hundreds of thousands in the last 23 hours. I contacted their Live chat and emailed but they haven't gotten back to me. I finally called and talked to Liam. He told me that my account had been closed by casino management and my remaining $2,118.38 real cash balance was forfeited and there wasn't anything I could do about it. Along with my $200,000 guaranteed tournament ticket and the cash for placing. The loss of money and time is truly sobering. I thought I had finally found a an online casino that I could trust. Then 1 hour before placing in my first 200k guaranteed tournament my account get shut down. There is absolutely nothing in the Sunset Slots terms and conditions that I violated. Hopefully this was just a mistake. 4.1.2 I have only 1 account. 4.1.3. I have entered all mandatory information requested when I signed up. All information is current and correct. 4.1.6. I have never transferred funds from my account to other players or to received money from other players into my account. 4.1.9. I have signed sent all credit card voucher documents to verify my identity and to authorize use each specific card used deposit. I have provided a copy of my Drivers License and well as my bank statement to verify my address. For this complaint to be resolved I would like my account be re-opened with my $2,118 and most importantly my winnings from the (Tuesday Jan 31) 200k tournament placement. Thanks to websites like AskGamblers, LCB and WizardofOdds we can hold casinos like Sunset Slots accountable for closing member accounts with cash balances and tournament winnings. This is unfair and bad behavior on behalf of the casino.

Hello Sunset Slots Casino got a bonus for registering an account (nickname bonti75), I made a turnover required bonus, then I paid the required minimum deposit of 25 euros, I sent my documents to verify three times: 14,18 and 26 January and I'm trying to pay the winnings of 100 euros but I can not because there is no response from the casino, the documents sent to the address provided on the live chat: [email protected]. As reported on the live chat withdrawal request is just again ask to resend documents, they asked if I could send another e-mail account, eg. From Yahoo, I have an account on Yahoo also sent twice with Yahoo documents, and nothing else. This is some frivolous treatment of players, I have an account with several well-known casinos and have never had a similar problem.

Dear sir , 4 weeks ago i registered with sunsetslot my account name is moelmoel with claim free bonus $50 after thats i play with fun and met waggered , then in the next day i chat with support chjat name ella thats told me i must made deposit $25 and send documents . and the next day i send my documents and afters 2 days i recieved tickets number with ticket number #SEC2338915 thats my account was fully verified , and the next day i made deposit with my moneybooker $25 , and chat with ella again thhen told me my withdraw will recieved on 48 hours, i waited with patience but after wait 2 days my withdraw still pending , and the next day i chat with suppor name masson at least my withdraw will process top day on decmeber 12, 2015, but suddenly helpsedk told me : Help SunsetSlots.com ******************@yahoo.co.id Hello Mulyana, Thank you for contacting us! I have checked your account and I see that your payout was declined due to missing Moneybookers e-mail address. Please send us your Moneybookers e-mail address and after this is approved,you can apply for a payout request. I am sure that you will be able to enjoy your winnings in the shortest amount of time. We are here at your full disposal. Have a good day, Sean. We hope this response has adequately answered your questions. If not, please do not send another email; simply click reply on the auto reply-email you received from us and enter your comment. It is so funny how staling tactic this casino after 4 days that casino told so easly missing my moneybooker account , so i cahat with caesar i must send my moneybooker account to [email protected] , its so confused but i did it and i recieved messege from [email protected] with ticket number : Accounting SunsetSlots.com Ke *******************@yahoo.co.id Thank you for contacting SunsetSlots.com This is your confirmation that we have received your email request for assistance and we have assigned you ticket #ACC2404863. You will receive an answer shortly. Im just curriously how this casino cant missing my moneybooker account it is so easy can find at deposit history i made it ..its non sense !!, with all evidence and doccument all i have i attech here, Please ask gamblers help solve this case, really im so dissapointed with this casino !! To day i chat with support name caesar on december 12, 2015 regarding my withdraw , he told i must send my moneybooker to [email protected] i already sned it as previously above.....obviously this casino only round and round after half an hours chats suddenly i disconnected by the casino and cant log in again...this casino very dissapointed , full of lie and staling tactic !!

I have one account with this casino. I have made a few deposits and played, All of a sudden, my account was frozen. i have sent in my docs for verification and got the confirmation of the email(not the docs) . No answer from security department about why the account was frozen. Unfortunately i have deleted all emails concerning this casino. i gave it up until now i come across your website and learn what you can do.

Hello! I have trouble with Sunset Slots Casino. I finished the no deposit bonus. I made the initial deposit of 25 euro. I send my documents to [email protected]. I am not receiving message by email. My ticket IDs: [#SEC2311873] + [#SEC2302062] This is a bad casino! It is not recommended. PLEASE HELP! Thanks!

So i got a no deposit bonus, i clear the wager and everything and the support said i need to deposit 25€ to cashout the 100(maxcashout). Thats what i did they asked me for my documents, they accepted them and i requested my cashout.. 5 Days later(31 august) they declined it without saying anything. So i went to live support and after 30 minutes of waiting 1 guy talks to me. After being rude he tells me it was because i didnt send them my neteller id to their email. Now nobody anwser, both live support or email support and since they only accept cashouts in account that did deposits in last 7 days(i think) and they declined it and they dnt anwser to my emails i will probably not be able to request my cashout without depositing again when it was not my fault.

I won 2682 euro at Sunset Slots on 26 february. I have an email from [email protected] asking for documents on 8 march, I sent them photos of ID and bill and I have not had any reply from anyone at that casino since that time. I see now in my account they have added a bonus, I have sent emails to [email protected] and [email protected] asking to remove the new bonus and confirm my documents but I do not get any reply at all. It has been since march and still no reply.

they people are not giving my amount of 100$ my withdrawal request has been denied three times now they are always giving new email address for send the details... i have send it to all the deparment and yesterday i confirmed that my documents are verified or not. they said they are fully verified now they have declined my payment again. they are not answering why it is declined. but my account is fully verified :( still they are not paying i am attachting the photo of the wrong email adresses they are giving and my declined status PLease help me get my money..its just 100$ :(