Mark all as read

Settings

Notifications
Casino Complaints

No Pay out


10 years ago
Casino Atlanta dont Pay out my money, dont answer in Mails, phone Support dont work , i Send You the Last Information they Send my, but i get no Pay out ?
image.png 6952addd3bb233b1d0183203b9577d9435.jpeg
Disputed Casino Casino Atlanta
Amount €850

Discussion

User name
The complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.
User name loyalty-level-2
Sorry no answer i mean , the phone Support dont work , they closed my Account and dont Pay out , without Any reason WHy!!!!
User name loyalty-level-2
Nicht answer Again....they Are a Crime Casino.....dont Play
User name loyalty-level-2
The Casino closed my Account dont Tell me WHy, stopped paying out ?? I dont Know WHy, Support Tell Multi Account but this is a lie , i have no Second Account, they Are Crime ...Support suddenly stopped Connection if i want Tell that i have no Second Account!! What Can i do?

Casino Atlanta Complaint Stats

Resolved 1 / 6
Avg. Amount $2,614
Avg. Complaint Duration 7 days
Avg. Response Time 5 days

Casino Atlanta Complaints

See all complaints for this casino
Account closed and winnings confiscated without any reason!
I did the registration on 25th of april. I did a deposit of 200.- via paypal. I was winning and I wanted to withdraw 600.-. But the withdrawal via paypal is not possible! They write in their terms that you have to use the same method to deposit and withdraw money! How should this work? The support told me that I need a skrill account to get my money and I have to verify my account. For verification they need 2 IDs with photo and 2 bills. On the 3rd of may the verification was finished and my skrill account was ready for the transfer of my money. So I entered the withdrawal of 600.- via skrill. In their terms they write that this transaction lasts max. 48 hours on workdays. On the 9th of may I tried to catch the online chat and I tried the telephone numbers from the support. This is a teaser, but I made it. I had the chance to talk to the online chat. I asked him about my withdrawal. He told me, that the first withdrawal can last a little bit longer. This was the same answer my girl friend got, when she asked about her withdrawal of 850.-. After her question to the support, they closed her account and they didnt answer her further questions. So I took the chance and asked the online support why they closed the account of my girl friend. One second later the online support told that multi accounting is forbidden and he has to inform the security department. With this sentence he closed the chat and 2 seconds later my account was also closed. So you see how fast they can act if they want. This was not the whole story. Otobet is also a part of Repus Apud like Casino Atlanta. So I tried if my account with a balance of 2000.- is still there - surprise - this account with the balance of 2000.- is also closed. So after this experience I can not believe that the two platforms of Repus Apud are serious casinos and I am sure that they wont pay out my winnings and the winnings of my girl friend.
Status unsolved Unresolved
€600