Mark all as read

Settings

Notifications
Casino Complaints

Not willing to verify my account and pay


Hello. June 1st I checked in casino-atlanta.com took a bonus of 25 euros, the bonus I played. Then I sent them the documents. Passport, passport registration page skrill bill, driver's license. They do not respond to the letter, do not want to verify my account, because I won in the casino! They do not want to pay the prize, why would they give a bonus for signing up, and then do not pay? Please help me with this issue, as the casino does not respond!
Disputed Casino Casino Atlanta

Discussion

User name
We have been provided with an undisputed evidence on behalf Casino Atlanta management that player created two accounts under his name and date of birth. Creating multiple accounts is a violation of the casino terms and conditions and our final decision is that Casino Atlanta acted accordingly.

This case is now officially closed.
User name loyalty-level-2
I have only one casino account! This is your trick to accuse without proof of the opening of several accounts. Your words are empty! What is your evidence?
User name
Hello,

The User must read the T&Cs before making use of the Internet Site. Mere use of Internet Site and/or opening of an account with www.ca­sin­o-a­tla­nta.com is an acknowledgement that the User has read, understood and agrees to be bound by the T&Cs.

The withdrawal can not be made beacause according to our T&Cs:

“Each Player is allowed to open only one Account in one’s own name. Use of more than one Account per physical player is known as “multi-accounting” and as such is strictly forbidden. REPUS APUD retains the right to close a User Account at any time and to cancel all the transactions pertaining to any Player that has registered more than one Account in his own name or under different names, in the event that REPUS APUD has the reason to suspect that the registration of said multiple Accounts has been undertaken with the intent of defrauding or cheating. REPUS APUD reserves the right to block regular or tournament play and/or prize distribution should any evidence of multi-accounting arise.”

The first account was created on 08-04-2015. “No deposit bonus” was activated and used but the Player didn’t fulfill turnover conditions.

The second account was created on 01-06-2015. “No deposit bonus” was activated and used. The Player fulfilled turnover conditions and automatically get € 50.

Multiaccounting occurred so we refused the Player verifying his account and paying out.

Regards,
Casino Atlanta Team

Casino Atlanta Complaint Stats

Resolved 1 / 6
Avg. Amount $2,614
Avg. Complaint Duration 7 days
Avg. Response Time 5 days

Casino Atlanta Complaints

See all complaints for this casino
Account closed and winnings confiscated without any reason!
I did the registration on 25th of april. I did a deposit of 200.- via paypal. I was winning and I wanted to withdraw 600.-. But the withdrawal via paypal is not possible! They write in their terms that you have to use the same method to deposit and withdraw money! How should this work? The support told me that I need a skrill account to get my money and I have to verify my account. For verification they need 2 IDs with photo and 2 bills. On the 3rd of may the verification was finished and my skrill account was ready for the transfer of my money. So I entered the withdrawal of 600.- via skrill. In their terms they write that this transaction lasts max. 48 hours on workdays. On the 9th of may I tried to catch the online chat and I tried the telephone numbers from the support. This is a teaser, but I made it. I had the chance to talk to the online chat. I asked him about my withdrawal. He told me, that the first withdrawal can last a little bit longer. This was the same answer my girl friend got, when she asked about her withdrawal of 850.-. After her question to the support, they closed her account and they didnt answer her further questions. So I took the chance and asked the online support why they closed the account of my girl friend. One second later the online support told that multi accounting is forbidden and he has to inform the security department. With this sentence he closed the chat and 2 seconds later my account was also closed. So you see how fast they can act if they want. This was not the whole story. Otobet is also a part of Repus Apud like Casino Atlanta. So I tried if my account with a balance of 2000.- is still there - surprise - this account with the balance of 2000.- is also closed. So after this experience I can not believe that the two platforms of Repus Apud are serious casinos and I am sure that they wont pay out my winnings and the winnings of my girl friend.
Status unsolved Unresolved
€600