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Kindly note that some features such as complaint service and forum are currently available only on the international version.

Slotastic Casino - No Customer Service from Slotastic Casino on Withdrawal Request

RESOLVED
posted on May 16, 2014.

I have been playing at this casino for over a year. Mostly small deposits, but consistent every month. I got a bonus no deposit coupon for 50 and ended up winning $250. I went to withdraw and was told I had to provide all kinds of documentation including the credit card I deposited with. Of course, I didn't use a credit card because it was a bonus but I finally gave them a copy of the only credit card I had. They then insisted that I provide them with copies of two other credit cards, both of which were lost in August in the parking lot of a local WalMart. I reported this to both credit card companies at that time and received two replacement cards, one of which was the one I gave the information to the casino on. I wrote to them explaining why I couldn't furnish copies of the front and back of these two cards. Since then they have refused to respond to any of my emails. This is the second time I've gone through this garbage with an online casino. They won't be getting any more of my money.

posted on October 23, 2012.

 HI there,

Please contact suppor­[email protected]­lot­ast­ic.com with ATTENTION: YASMEEN in the subject.

Kindly provide your username and I will check into this right away!

Kind regards,

Yasmeen

AskGamblers
posted on October 28, 2012.

 esthoma, have you contacted support? Any news?

AskGamblers
posted on February 1, 2013.

Dear @esthoma,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Slotastic Casino complaints

  • 8 of 11 resolved
  • 3 days avg response
  • 2 weeks avg complaint life
  • 302 USD avg amount

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