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Lapalingo Casino - No answers for delayed payment of €7,000

RESOLVED
Complaint Info
Disputed casino Lapalingo Casino
Reason Delayed payment
Amount € 7000
Posted on May 10, 2018

So I have €7000 in my account, it's all real money, no bonus, the bonus has been wagered. I made the deposit because of the deposit bonus option, I made the deposit with a temporary visa. Now I am trying, and have been trying for over a week to withdrawl to my bank account. I have sent numerous emails, to which they haven't replied. Chat told me to send an email with my banking info and a cashout request. I did that on Sunday so about 72 hours ago, but I had also been trying for 5 days to get an answer before someone even told me to do that. And when they told me to do it, I had sent the email in on my own freewill 2 days earlier, and they didn't even know. Chat has been professional, they just don't have any answers. They keep saying don't worry, then they said sorry dealing with Canadians cashout is "hard". Why are they excepting Canadians? I'm tired of checking in every day, I haven't got one answer that means anything, just give me some details or a timeline. I'm so frustrated. To sum up: been trying to withdraw for over a week, they said dealing with Canadians is hard, I've gotten no replies to my emails. Also I have screen shots of chat since it doesn't work when you try and email yourself the transcript. Please give me some answers, if you're Canadian: RUN.

Posted on May 11, 2018

Hello MCSLOTS15,
thank you for sharing your feedback.
I am sorry to hear about your unpleasant experience so far.
May I ask you to email me your username to my email: [email protected] so I can look into it deeper and get the answers and solution for this case asap.
Best regards,
Sara

AskGamblers
Posted on May 11, 2018

Dear Lapalingo Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

AskGamblers
Posted on May 15, 2018

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on May 15, 2018

The problem has been solved. Although I haven't received the money in my bank account yet, it has been cashed out, processed, and is on it's way. I do think it was harder than it needs to be, and took much longer than it should. But thanks to Sara for helping me out. I would recommend they improve on their communication. If you're just telling someone to please wait for 5 days in a row, with no explanation, they're going to dig deeper.

Anyways, thank you Sara and askgamblers.

McSlots

AskGamblers
Posted on May 15, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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