Ag Awards

7Regal Casino - 100% 1st deposit bonus not credited

mgtstanley New Zealand
Posted on May 21, 2015

I registered via the link from this website after seeing the 100% bonus and checked the terms and conditions and made a deposit of 20GBP not realizing that I was not eligible to receive the bonus as I chose to use GBP. This was not specified anywhere even though they did take the deposit but if I change the currency to Euro or AUD as they are in my Territory and make another deposit I will be eligible for the bonus but as it will be the 2nd deposit I have doubts whether they will give it. I have copied the chat conversation where she explains but as it is not written anywhere I believe it is unfair

Posted on May 17, 2015

Dear mgtstanley,

Thank you for bringing this to our attention, We have asked support team to look into this matter and we have just received an answer.

Please check your account - you should see the bonus in your balance by now.

We apologize for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our customer experience.

Many Thanks,
7Regal Support Team

Posted on May 21, 2015

Can you please confirm that you received bonus and that this complaint is resolved? Thank you.

Posted on May 25, 2015

Dear @mgtstanley,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy