Withdrawals problems

Hello fellow gamblers! I'll try to be as short as possible. Basically, today I saw an opportunity to use no deposit bonus that's offered here on askgamblers.com for 7regal casino. I've decided to give it a go, created an account within minutes and used bonus code correctly. After I did that, small pop-up notified me that I need to use funds in next 1 hour or I will lose the bonus. So, I decided to download the software and start playing, but guess what - I couldn't login to my account. I found that wierd, but still tried reset my password just to check if system "recognizes" my username and email. I managed to reset my password, but I couldn't login to my account because it was "LOCKED"!!!?? All that happened within 10 minutes of registration. At 6:04PM, 10 minutes after I got registration confirmation email, I've contacted Support via email (cause you can't contact them live if you are not logged), and told them that my account is locked. They replied to me at 7PM, with an reply that my account is reset, and that I can login now with a new temporary password. I managed to finally login to my account just to find that there's no bonus waiting for me. I decided to contact live support, and guess what #2 - live support tells me that I can't use bonus cause bonus now expired. It's really funny how I got access to my account right after my bonus expired, and how my account was locked for no reason. I know we no deposit freeloaders are not important, but why do you even offer no deposit bonus if you are going to pull this ****?

I registered via the link from this website after seeing the 100% bonus and checked the terms and conditions and made a deposit of 20GBP not realizing that I was not eligible to receive the bonus as I chose to use GBP. This was not specified anywhere even though they did take the deposit but if I change the currency to Euro or AUD as they are in my Territory and make another deposit I will be eligible for the bonus but as it will be the 2nd deposit I have doubts whether they will give it. I have copied the chat conversation where she explains but as it is not written anywhere I believe it is unfair

Hello I would like to mention that the above casino are making life and everyone elses life a complete misery by there overzealous verification requests. Notarised ID is a very costly and time consuming task and as I have read on various other complaint about this group of casinos (ie winner, casino del rio etc.) they seem to be not getting NI in the post to their registered address in the philipinnes even after the items have been tracked ! what more can the customer do ??? I have got my item tracked to the philipinnes a month ago and it arrived in the philipinnes over a MONTH ago but the casino have not received it. but it is the sheer lack of customer service on 7regal casino that bothers me....I asked them to contact the local post office to see where the parcel is but they tell me they will not do just for one parcel !!! great customer service guys !! then after I told them I had no faith in them getting the NI again if sent, I then suggested I scan the original notarised docs over in an email and they could contact the solicitor who would confirm it was me in person that was present before him when the docs were notarised...but again NO they would accomodate that !!! It just seems like a clear delaying tactic not too pay their customers so I DEMAND they accept the NI via email as I will not be paying in excess of 150gbp to get my ID notarised plus the 20gbp tracked shipping charge. If I had not read such negative feedback from other mediation forums regarding this group and peoples ID not being delivered I would not have hesitated to send again but there is just too many instances with other players experiencing the same problem as me. All I ask is for 7Regal to be a bit more accomodating and understanding with this subject as at the moment they could care less about the customer it feels.