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Smart Live Gaming Casino - Software keep crushing all the time, refusing to credit legitimate roulette winnings

RESOLVED
Dgill247 United Kingdom Message
Posted on February 20, 2016

Opened an account today and wish I had never. Each time I had a win on roulette the winnings weren't paid to me, I phoned twice and was told the issue would be looked into. I also used live chat and was told I had been paid what I was due which was untrue. A few hours later I got some money back, and placed a bet thinking the technical issues had been resolved, but it happened again. I emailed and the money was returned, so I placed another bet, again my winnings weren't paid, I am due £27 but they refuse to give me it. I am. Not asking for huge amounts and the amount I am due is less than the amount I have deposited. I am so disgusted at their lack of customer support and how shockingly bad their software is. The screen told me I had won £18 then £9 but my balance was unchanged. Disgusting company.

Posted on February 21, 2016

Hello,


This issue has already been rectified by our CS agent on the 20-02-2016 at 11,13am. Customer has been paid out a total of £27.

We apologise for any delays and inconvenience this may have caused.

regards,


Smart Live Gaming.

AskGamblers
Posted on February 24, 2016

Dear @Dgill247,

Can you confirm that you received the payment, can we close this complaint as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.

AskGamblers
Posted on February 24, 2016

Dear @Dgill247,

Can you confirm that you received the payment, can we close this complaint as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.

Dgill247 United Kingdom Message
Posted on February 24, 2016

Yes money was finally returned 24 hours later.

AskGamblers
Posted on February 25, 2016

Based on player's last comment, we consider this case as resolved and it is now officially closed.

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