Complaint #6
Neon54 Casino
Money lost without even played a single spin
3 years ago
IT is a decent looking new casino from what I saw. So I decided to give a shot. Read T&C and it mentioned first deposit bonus required a $CAD 20 to active, so I decided to made a deposit of CAD$25 to try it out. I was automaticly lead to a toy claw game right after my deposit was succesfully sent from my bank. I had no idea why I was there and what I needed to do. All I saw was that I was the 5th in the line to play the game. So I waited in the line for about 5 mins before I finished my attempts (failed to grab a toy). BTW, I still had no idea what would happen if I grabed a toy. All I knew was, after finished play that game, I noticed: 1. I only had $15 left($10 went missing) in my cash balance. 2. I did not see the match bonus and free spins bonus in my account either.
So, I decided to talk to live chat about my issues. The lady added the match bonus and spins into my account after our conversation. I had to refreash my browser in order to see those bonus in my account. But I also realized same action closed the live chat page compeltely. So I started another live chat section because I still missing $10 from my cash balances. During the conersation with second supporter James, he told me I used $10 to played toy grab games. I then checked my account history, did see two trasction of $5 bets played and lost. But, in fact I never played either of those game at all!!! Both bets was said placed at 2:10pm, while my accsual toy grab game was played at 2:11(used a free attemps came from welcome bonus). Please remember, there was 5 players on the waiting list to play the game when I entered the room, and each game takes about 1 mins to be finished, I am not sure how I could able to manage fininsh 3 games within 1 min when there was two players on the waiting list behinded me when it was my turn to play the game. The wrost part was, althought it was so obsverisly that it was not possible for me to physically play those games within such a short peirod of time( I never played either of those two game). Our friendly supportor James refused to take any of his important time with me, just told me that there was no way for him to give me back my money and closed our conversation right after. And I just lost $10 from my cash balance before I even started to play. How sad it is?
So, I decided to talk to live chat about my issues. The lady added the match bonus and spins into my account after our conversation. I had to refreash my browser in order to see those bonus in my account. But I also realized same action closed the live chat page compeltely. So I started another live chat section because I still missing $10 from my cash balances. During the conersation with second supporter James, he told me I used $10 to played toy grab games. I then checked my account history, did see two trasction of $5 bets played and lost. But, in fact I never played either of those game at all!!! Both bets was said placed at 2:10pm, while my accsual toy grab game was played at 2:11(used a free attemps came from welcome bonus). Please remember, there was 5 players on the waiting list to play the game when I entered the room, and each game takes about 1 mins to be finished, I am not sure how I could able to manage fininsh 3 games within 1 min when there was two players on the waiting list behinded me when it was my turn to play the game. The wrost part was, althought it was so obsverisly that it was not possible for me to physically play those games within such a short peirod of time( I never played either of those two game). Our friendly supportor James refused to take any of his important time with me, just told me that there was no way for him to give me back my money and closed our conversation right after. And I just lost $10 from my cash balance before I even started to play. How sad it is?
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