MyChance Casino - Refusing to refund my funds

Dear @Hanine,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Deposited 100 lost that but I made another deposit of 30 when I returned to play after making the deposit my account was blocked . Without any warning. So please refund the amount I last deposited which is between 30-35 Canadian dollars.

I tried reaching out to your support and tried sending emails.

Dear MyChance Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.