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MyChance Casino - Casino closed my account with my winning

RESOLVED
Complaint Info
Disputed casino MyChance Casino
Reason Account closure
Amount € 4091
Posted on November 19, 2019

Hello! So I've been playing with this casino for a long time. Fortune finally favored me with their reload bonus, when I 17.9.2019 deposited 200 euros and get the 50 euros bonus. After wagering the bonus I had 4091 euros. Then I made a withdrawal but the next day my account was closured. I went to ask and the customer service representative told me it was just a routine check.
I have not received any information from the casino after that and I ask multiple times always same answer. I have sensed them email but they won't answer and on the chat they will check my account soon but nothing happens. So now I can't get my money and they don't even answer to me.
I would really miss your help. Ask for more information if needed! Unfortunately I don't have any attachment because I can't log in there. My nick name is jaaramies.

Posted on November 20, 2019

Hi Jaaramies, I'm very sorry to hear about your bad experience, this is against our interest. I reviewed your case this morning and realized that our team tried to contact you in the past to fully verify your account, the communication was probably lost or went to your spam folder. However, later I was confirmed that our team was able to contact you today and solve the problem. Thank you for your cooperation.

AskGamblers
Posted on November 20, 2019

Dear @jaaramies,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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