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BabeCasino - First gave me wrong information on live chat and then punished me for their mistake with insane wagering

RESOLVED
Puttecreek90 Sweden
posted on January 23, 2018.

Everything started when I made a deposit on babe.casino. It was a bonus where I got 200% on my € 125deposit so a €250 bonus. The wager on the bonus is X40, so thats € 10000. everything went well got my bonus and i started playing. Won quite a bit in a few hours played. so I asked the chat to find out how much i had wagered, since I coud not see in on the site. In the chat I talk to a girl whom I have learned later that she was new at work. I get in response to my question, that I have no turnover left. Nice i think and try to withdraw but there is still a bonus on my account so I cant. I ask her again if she is sure that my wagering is done and she tell me yes again. So i ask her if i cancel this bonus i can make a withdraw of all my money? And she answers yes. I cancel the bonus and my € 1464.75 disappears. She then asks me to turn to support. where I get in response that there is nothing to do they can not fix my bonus back. I write that they must be able to solve it and they set me in contact with the founder of babe.casino. which fixes a new bonus. where I get my € 1460 back but with a turnover of X45 on the whole amount. that is, € 65700. And i had already wagered € 6641 of € 10000 on the original €250 bonus.So i ask here how can you give me a new bonus with an insane wagering when i have done nothing wrong just done what the live chat had told me to do. She tells me that this is what we can do and I seem like such a good player that i should manage it. How can i be good at a game of luck and why do i get punished with an insane amount of wagering on the money i already had?

AskGamblers
posted on February 14, 2018.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Puttecreek90 Sweden
posted on February 14, 2018.

babe.casino and i have now solved this problem. so thank you for askgamler's help in this.

AskGamblers
posted on February 14, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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