Complaint #5 BabeCasino

My money just disappeared

By jimmy G.

8 years ago

Message on forum

I was playing babecasinos welcome package bonus for two days and had more than 1400 euro when suddently a notice came up that said if you continue to play it will be with your own money, meaning that the wagering of the bonus was done
When i closed down the game i only had 391 euros left in my account.
I directly contacted their livesupport who didnt have a clue of what just happened so they gave me an e-mail adress to their manager,
who i sent an e-mail regarding what just happend to my funds.
The first mail i sent was on februarin 16th and did not get any answer so i sent one more the day after on 17th of february.
i got an answer back on 18th telling me to verify my account which i have done and that the team will bring up my case with the gameprovider.
last time i heard from babecasino was on february 22th where they wrote: Hi Jimmy

Confirming reception of documents, thank you.

Passing on to team, yes we know your case no worries, our and Game providers team will work on it together to figure out.

We will inform you the outcome

Kind greetings

Victoria

I have been e-mailing them without any respone now for 6 days.

i will attach the e-mail conversations that i have had with them so far.

Disputed Casino BabeCasino

Reason Missing Funds

Amount €1400

Discussion

AskGamblers

• Support Team

8 years ago

Dear @jimpa8710,

Please keep in mind that all your attachments have been removed due to the fact they were all containing sensitive personal information. Make sure to read carefully and comply with all Complaints Guidelines from now on.

https://www.askgamblers.com/complaint-guidelines

Thank you for your cooperation.

BabeCasino Complaint Stats

Resolved 4 / 15

Avg. Amount $943

Avg. Complaint Duration 4 days

Avg. Response Time 4 days

BabeCasino Complaints

See all complaints for this casino

Non-payment of winnings

For several months I have been trying to recover money, I have repeatedly deposited and withdrawn, the account is verified and not duplicated. I deposited my last $ 3 money with skrill and won $ 50 - I ordered my skrill withdrawal back. Always max a few hours and here the contact broke off, as long as it worked, I wrote but to no avail and no answer. I have a screenshot and history of previous and recent transactions. Nevertheless, no one answers me or the e-mail and the home page is no longer working. I am asking for help and support 🙏🆘

Unresolved

$50

Delayed payment by BC

Total silence by this casino regarding my withdrawal. By using the internal message system and email i cant get a reaction on why my withdrawal is taking so long. Im fully verified yet they cant follow up with the withdrawal. Please resolve this as soon as possible.

Unresolved

€100

Casino glitch

Hello,i deposited on babe casino 55$ a week ago,and i can't play none of the slots they have on any provider. I tried to withdraw my funds back in to my bank account and i sent them the documents in order to verify my account and be able to withdraw,But no answer from the casino.Also i tried to send them an email and also no response from the casino.They have no live chat and i think the casino is a scam.Now my 55$ are stucked in the balance and i can t use them. I want my money back.Thanks in advance for your help.

Unresolved

$55

Tech issues and glitches

Hi, there so I made a Deposit on the 16th of April And Because they went down Guess to do stuff to the casino.
well now since they are back up again I am unable to play games I have contacted casino I am just Not getting any Replies, at all.
I am trying... my Best to explain Problem, they Just will have no contact so I made a withdrawal and when I checked today, it's still pending. All the Documents Have Been Done I always do documents Before I play that way if I do win things can go smoothly.

Resolved

$20

Delayed withdrawal and impossible contact

I deposit 100€ with 300% Bonus. Problem: Couldnt spin every Slot,..maybe technical issue or other reason. Dont know, but any help or reactions from the support Team ! They have only their own Mailsystem or email possible, NO Live chat anymore. It seems like nobody is working there ! After two days i canceled the Bonus and withdraw the 100€. Nohting happens now ... No contact.. Nothing ! What is going on there ?!

Unresolved

€100

Not replying and not paying out

I made a withdrawal of 800 eur on March 8th. My account was verified already as I have opened it in 2018. Three days after the withdrawal I wrote an email to support to inquire aboute the status of my withdrawal. They replied telling me that withdrawal takes about 3-5 business days. I did not receive anything so I decided to write another email on March 15th. After that I haven't heard from them back. I wrote one more email but still nothing. The status of my withdrawal is still showing as Withdrawal Request (I have attached the screenshot). It seems that they are ignoring me and not planning to pay out. I don't know how I can get in touch with them. They don't have live chat and there is no telephone number to contact them.

Unresolved

€800

Refusing to pay my €240 winnings

I was requested a withdrawal of 240 euro 2 months ago and the payment was never completed.
In communication with their support via mail i was keep getting this mail :

Thanks for your email to Babe Casino, we're always happy to be of assistance.
Thank you, we are confirming we have got your withdrawal request 13984619135, our Payments team will get back to you as soon as possible.

They never contacted me so i cancelled my withdrawal and asked for it again at 4/2/2019.
No response until now and no reply to my mail anymore.

Unresolved

€240

Delayed €50 Payment

Hi!

I made a withdrawal from this site on the 20th of december 2018. The withdrawal has still not reached me yet. I have been emailing with the support for more then two months now without any success. They have been promising me that it will be payed but nothing happens... they are just keeping on delaying it. This is the latest response from the support team:

Hi Jasenko,

Thanks for contacting Babe Casino, we've been rated as one of the best in the world!

I have contacted our payments team with regards to your withdrawal and await their response. In the meantime, I have re-added the iForgot cash Bonus to your account. I will follow up on the withdrawal and get back to you later today.

Please don't hesitate to contact us at anytime, we'd be more than happy to attend to your needs.

Yours in gaming and entertainment,

Victoria

This email was sent to me 2012-02-02. Since then i have not heard anything more from them.

Unresolved

€50

They don't pay my winnings

I deposit 11.1-2019 20€(no bonus) and same day make withdaw 51€...13.1 i send e-mail and ask how long take come money,they answer same day and thanks my documents and withdraw is send paying department.This day,they dont answer my e-mail inquiry or webside messages.Sum of money is small,but winning is winnings.

Resolved

€51

Delayed Payment, Three Months and Counting

I deposited 1400 EUR over 1 week and managed to win 4000, I submitted KYC and informed all verified, so submitted withdrawal on 1st October of 3500 (500 left to play with). My withdrawal remains as request with the funds not accessible in the account, no withdrawal confirmed or withdrawal rejected. No bonus money or promotions taken when depositing, just real cash as this can hinder withdrawals should I want to withdraw. Emailed support to ask for update and they advise everything seems fine but they cannot process payment as this is handled by a separate company. I was advise to email [email protected] and have done so including [email protected] although to no avail, now going on 3 months. If there is an issue with my withdrawal (not that I can see any issue) then atleast tell me. Communication is not hard.

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