Complaint #2 Diamond 7 Casino

Account disabled after just 1 day with 13,000 SEK balance

By Christian S.

9 years ago

Message on forum

I become a new member on Diamond7Casino and after ONE day the have disabled my account. I have send maybe 10 mail to them but no answer :(
They say that a operation team will contact you. This happened three four weeks ago.

I won 13000 SEK and they are still in my account so i want to get my account back. Please help me

Disputed Casino Diamond 7 Casino

Reason Account closure

Amount kr13000

Discussion

AskGamblers

• Support Team

9 years ago

Dear @suddenleker,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Diamond 7 Casino

• Representative

9 years ago

Hi Christian,

Thanks for your message. I asked support what happend, but they could not find an account with your name in the system. Can you send me your account name at: Michiel @ whitemountainaffiliates.com , so I can check what happend.

thanks,
Michiel

Diamond 7 Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $432

Avg. Complaint Duration 10 days

Avg. Response Time 3 days

Diamond 7 Casino Complaints

See all complaints for this casino

Weeks later my free spins winnings still not credited

On March 7th 2019 I received freespins in the slot Temple Cash Frogs 'n Flies and won 18,90 EUR but the win was not added to my bonus balance.

I talked to the support via chat and they promised me to escalate the issue to the relevant department and to inform me once the issue is fixed.

Days later I received an email in which they offered me 20 freespins in Book of Dead as a compensation since no player has received the winnings from Temple Cash Frogs 'n Flies due to a problem on the provider's side, as they said.

I wrote an email to the support and rejected this compensation because I didn't want to trade a few cent in Book of Dead for 18,90 EUR I had won previously. So the support promised me once again to notify me via email once the problem is solved.

Several conversations with the support lead to the same old promises over and over again, and almost every time the support agents wanted to "file tickets" and "escalate the issue to the revelant department", just as if nobody had done that before.

Obviously, nobody is really working on it.

It has been 13 days now and my win is still stuck in the slot, whenever I open it.

I would like to receive my win now.

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Account closed and winnings confiscated without real explanation

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Accusing me of breaching the max bet rule after the wagering requirements have been reached?!

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Resolved