Diamond 7 Casino - Confiscated my withdrawal and unfairly accusing me of breaching bonus terms

Dear Krrre1,

We have contacted you to let you know that the decision is reversed.

When we have received the documents requested for cash out, we can proceed to pay out the total amount of €510.

Apologies for the inconvenience.

Kind regards,

The Diamond 7 Team

Hi, the documents have already been sent yesterday.

i think its clearly Diamont 7 casino do not want to pay my small win until now. I sent my documents 4 times.
I believe that no one in Finland or in the whole world wants to play in online casinos like this seriously if you get lucky to win something. might be a nightmare

Hi Krrre1,

We have received a reply from you to the request for documents, however no valid documents were attached.

The documents have been re requested via email to you and when we received the correct documents from you then we can proceed with paying out the total amount of €510.

Kind regards,

The Diamond 7 Team

i already send my documents this is the 5th. with PDF format and even new bank statement as the casino already know all my deposits was with trustly.

Hello Krrre1,

We are still awaiting to receive a Bank statement from you with all international banking details visible before we can release funds of EUR 510.51

Kind regards,

The Diamond 7 Team

Dear @krrre1,

Please let us know if you have cooperated the casino and sent the required information. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

thanks ASKGAMBLERS - I have sent 6 times now, my bank statement with multiple format as they answer every time that they can't open the links I send. It's unbelievable. this was the answer for all the documents I send. Mikäli haluat lähettää meille dokumettejä pystyisitkö lähettämään ne toisessa muodossa jotta voimme avata ne. Emme pysty avaamaan lähettämiäsi dokumenttejä. Ystävällisin terveisin the casino dont want to pay the win that is.

Translation: If you want to send us the documents you could send them in another format so that we can open them.

We are unable to open the documents you've submitted.

regards

i can send them to askgamblers here they can see that the casino just doesn't want to pay

Hi Kerrre1,

We need you to send in one of the following formats: JPEG, PNG, PDF or BMP.

Once we received a bank statement in your name showing the international bank details and ownership then we are able to push the funds back to you.

Kind regards,

The Diamond 7 Team