Complaint #17 Diamond 7 Casino

Confiscated my withdrawal and unfairly accusing me of breaching bonus terms

By krrre1

7 years ago

Diamond 7 casino accosting me in breaching terms and conditions they have confiscated my win. last deposit with the casino group was 20e I accepted 100% bonus. then I went to (WHITE RABBIT SLOTS I find just my 20e cash inside. how I was disappointed that the welcome bonus was not credited. I log out/in and went to another BIG TIME GAMING slot my ffavorite provider, but again, there are just my balance shows. then I have used my cash to bet 0.10c per spin by buying the bonus 10e. I lost it faster and I went to my profile to see why I have not received the bonus with my deposit and there I find the 20e bonus. and the wagering bar was in 00.0 that means when I played with only my cash balance THE BONUS WAS NOT IN PLAY. Then I played with the bonus with 1e maximum bet on different provider.. I made the wagering of the total deposit+bonus and made a cash-out of 510e I have sent my documents ect. and a day later I received Imail that says your money have been confiscated. I have seen here complains that are exactly my case with (Caddell Limited NV Casinos-- and the players have been payed out the wins. Askgambmers Please. hep to resolve this issue im a customer here since 2014.

Disputed Casino Diamond 7 Casino

Reason Bonus terms violation

Amount €510

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Inactive user

7 years ago

Thanks ASKGAMBLERS team. I have received the payment.

AskGamblers

• Support Team

7 years ago

Dear @krrre1,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Diamond 7 Casino

• Representative

7 years ago

Hi Kerrre1,

We need you to send in one of the following formats: JPEG, PNG, PDF or BMP.

Once we received a bank statement in your name showing the international bank details and ownership then we are able to push the funds back to you.

Kind regards,

The Diamond 7 Team

Diamond 7 Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $432

Avg. Complaint Duration 10 days

Avg. Response Time 3 days

Diamond 7 Casino Complaints

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