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MrVegas Casino - Daily deposit limit did not work and I was able to deposit over my limit

REJECTED
Complaint Info
Disputed casino MrVegas Casino
Reason Deposit limits
Amount € 450
Posted on March 13, 2021

I have a deposit limit setup on my account of 50 euros per day, however on 17th Feb 2021 I was able to deposit over 500 euros.
My deposit limit has always worked before that time, and I sis not make any changes to my deposit limit.

I spoke to chat about it and they blocked my account from playing at the time, and opened a case for investigation.
I requested they refund the money as the fault was on the casino side and they did not honour my deposit limits.

This has been almost 4 weeks ago, and after numerous emails/chat sessions I have not received any update other than that the team are really busy.
I just feel like the issue is not being looked at, or taken seriously, as I simply cannot get an update.

I have attached screenshot of some of the emails, and also of the deposit limit of 50, and deposits of over 500 from the casino site that day

Posted on March 16, 2021

Hi KIERANM78,

Hope you're doing well!

It seems like you have raised your complaint about a different brand here on our review. Our brands is MrVegasCasino (URL- https:­//w­ww.m­rv­ega­sca­sin­o.c­om/).

The screenshots you have attached here are concerned with the brand MrVegas (URL- www.mrvegas.com).

Kindly cross-check and let me know if we can help you any further.

Thank you,
MrVegasCasino Team.

AskGamblers
Posted on March 16, 2021

Dear @kieranm78,

Upon reviewing your complaint the AskGamblers Complaint Team found out that you have submitted a complaint against the wrong casino brand. Unfortunately, you have chosen www.mrvegascasino.com, while your issue is actually related to www.mrvegas.com, which has not yet even been presented and reviewed on AskGamblers.

Based on the above we have no other option but to Reject this complaint.

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