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MrVegas Casino - Bonus Issue & Delayed Resolution

REJECTED

Complaint Info

Disputed casino

MrVegas Casino
ouahboss83 Tunisia
Posted on June 28, 2021

I have received an email with a deposit offer of 100% + 300 free spins wager free. I have made a deposit, lose the money then I have played the 300fs wager free and get some winning but the wager free winning has been added to bonus balance that must be wagered 35 times before request withdrawal ?! This means they sent me fake offers to just encourages me to make a deposit then scam me or put me in a trap " sort of scam " or there's a system mistake. I have talked with live support that has told me it's a mistake and it will be resolved soon and that I not need to wager the winning amount, the problem that I'm waiting that it will be resolved since 72h and every time i ask live support they told me to wait ...I don't understand why a small mistake like this for a small amount 33 EUR can't be resolved and take all this time and i feel that they are not serious knowing that my documents and account are fully verified.

Posted on June 29, 2021

Hi,

Hope you're doing well!

It seems like you have raised your complaint about a different brand here on our review. Our brand is MrVegasCasino (URL- https:­­//­w­w­w.m­­rv­­eg­a­s­ca­­sin­­o.c­­om/).

The screenshots you have attached here are concerned with the brand MrVegas (URL- www.mrvegas.com).

Kindly cross-check and let me know if we can help you any further.

Thank you,
MrVegasCasino Team.

AskGamblers
Posted on June 29, 2021

Dear all,

As apparent from the casinos latest post, it is now obvious that the player submitted a complaint against the wrong casino, which has not yet even been presented and reviewed on AskGamblers. Therefore, we have no other choice but to Reject the complaint.

AskGamblers Complaint Team is using this occasion to recommend the player that further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

MrVegas Casino Complaints

  • 1 of 2 resolved
  • 3 days avg response
  • 4 days avg complaint life
  • 2,236 USD avg amount

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