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Mr Bit Casino - Keeps asking for the same verification paperwork

REJECTED

Complaint Info

Disputed casino

Mr Bit Casino
mheino Finland
3 years ago

Was lucky enough to win some money while playing at Mr Bit Casino.

I tried to withdraw but suddenly got an e-mail stating that I need to send my ID, again? I already had provided a national ID and was told that I was successfully verified. This is something I always do before playing at a site.

When I contacted the chat, they asked me for a passport? I don't have one, and have never had to send both an ID and a passport to verify a player account. This feels like they are just using different tactics not to pay me.

I lost some of the winnings because of this before I was wise enough to place a bet limit on the casino.

AskGamblers
3 years ago

Dear @mheino,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

AskGamblers
3 years ago

Dear all,

Following an email confirmation from the complaint's submitter that the issue has been actually resolved before even publishing complaint, the AskGamblers Complaint Team has no other choice but to Reject the case.