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Mr Bit Casino - Casino is checking my account longer than they should

RESOLVED

Complaint Info

Disputed casino

Mr Bit Casino
2 years ago

Hello I have issues with the casino. I verified my account and sent them the documents they needed and verified my account number and email.

But they still putting it forward say that up to 24hrs take to check the withdrawal request but it been more.

And the live chat not working tried to contact them and I have sent them email instead too.

I want my money that I withdraw right need to be right. People play either loose or win but still need to have rights to be paid if you deposit and play...

<some text missing> but rights need to be right. I have more screenshots too.

AskGamblers
2 years ago

Dear @Marek96,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

2 years ago

Dear MAREK96,

Thank you for your feedback. We have checked all the information. Your account was verified on 01/27/2023. Next, you created a request for the withdrawal on the same day, and your account got to check. On 01/30/2023, the verification was completed, and your request was immediately paid to you

AskGamblers
2 years ago

Dear @Marek96,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.