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Casino Complaints

Withdrawal delayed in process already


3 years ago

I withdrew last 3 days now then I follow up live support and they said my withdrawal is already in process and just wait to my bank to received 1-3 day but until now I didn't received in my bank and its already 3 days now. Please help to received my 4000php withdrawal they always said just wait and wait.

I'm tired of waiting I need my funds because when we deposit its instant when withdrawal almost a week.

Disputed Casino Mr.Bet Casino
Amount ₱4000

Discussion

User name

Dear @jayquin123,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear JAYQUIN123

According to our system records your withdrawal request was successfully processed on 2023-06-05 which means the funds were sent to our bank account from our side. Additionally, the payment provider could process the payment up to 5 business days. If you still don't have money on your bank account by this Friday please contact our support service team in chat or via email [email protected]
User name

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Mr.Bet Casino Complaint Stats

Resolved 199 / 202
Avg. Amount $3,673
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Mr.Bet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 179 out of 182 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.
Freakspin
COMPLAINT REFERRED BY AGCCS PARTNER Freakspin (122)

Mr.Bet Casino Complaints

See all complaints for this casino
Mr. Bet Casino - Delayed payment
**Subject: Mr Bet Casino – Withdrawal of HUF 112,000 Pending for More Than 14 Days**

I am filing a formal complaint against Mr Bet Casino regarding an outstanding withdrawal of HUF 112,000\.

I requested the withdrawal more than 14 days ago, using a bank withdrawal method\. However, the withdrawal is still showing as “Pending” in my account, and the funds have not been paid to me\.

I have already contacted Mr Bet’s customer support multiple times in an attempt to resolve this matter\. Unfortunately, my attempts have not resulted in a satisfactory resolution\. I have also informed the casino that I intend to escalate the matter through independent complaint platforms and other appropriate channels, but this has not led to any meaningful action\.

At this point, I am extremely frustrated by the lack of progress and the absence of a clear resolution\. My withdrawal remains pending, and I have not received my money despite waiting for more than two weeks\.

I am asking AskGamblers to review my complaint and help me obtain a clear explanation from Mr Bet Casino regarding the delay, as well as the payment of my outstanding balance of HUF 112,000\.

I am prepared to provide screenshots of the pending withdrawal, relevant dates, and copies of my correspondence with customer support as evidence\.

I believe that customers should receive clear information and timely payment of approved and valid withdrawals\. I would appreciate your assistance in bringing this matter to a fair and prompt resolution\.

**Amount disputed:** HUF 112,000
**Withdrawal method:** Bank withdrawal
**Current withdrawal status:** Pending
**Waiting time:** More than 14 days

Thank you for your assistance\.
Status solved Resolved
Ft112,000