Complaint #621 Mr.Bet Casino

Very long wait for the payout of funds

By Sebastian C.

2 days ago

Hello, I’m having trouble with Mr. Bet again—they still haven’t paid out my funds, and it’s been nearly two weeks. The amount is 3,000 PLN, and there’s no sign that they’ll pay it out anytime soon. They keep giving the same canned responses, just brushing players off instead of providing any concrete answers. This isn’t the first time this has happened at this casino; they make a habit of delaying withdrawals for a very long time. If you’re thinking about signing up for Mr. Bet, I’d advise against it—you end up waiting weeks for your payouts, and getting them to actually pay you is next to impossible.

Disputed Casino Mr.Bet Casino

Reason Delayed payment

Amount zł3000

Discussion

AskGamblers

• Support Team

1 hour ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Seba63

• Poland

2 hours ago

Thank you, the matter has been resolved favorably

AskGamblers

• Support Team

3 hours ago

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Mr.Bet Casino Complaint Stats

Resolved 203 / 206

Avg. Amount $3,616

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 183 out of 186 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

COMPLAINT REFERRED BY AGCCS PARTNER Time2play (86)

Mr.Bet Casino Complaints

See all complaints for this casino

4000 PLN Bank Withdrawal Stuck in Verification Since October 26 2026 Repeated Delays

Dear AskGamblers Team,

I am submitting another complaint against Mr Bet Casino due to repeated problems with withdrawal processing.

On October 26, 2026, I requested a withdrawal of 4,000 PLN via bank transfer.

As of November 2, 2026, the withdrawal is still showing the status “Awaiting verification”.

The withdrawal has not been processed, and I have not received my money.

Despite the previous incident, the same situation is happening again.

My account has been verified, so I do not understand why every withdrawal creates further delays and additional verification procedures.

I consider it unacceptable that a casino repeatedly delays access to players’ funds without providing a specific explanation or a firm payment date.

I am asking AskGamblers to intervene and request that Mr Bet Casino:

1. Immediately complete the verification of my withdrawal.

2. Release the full amount of 4,000 PLN via bank transfer.

3. Explain why this withdrawal has remained in verification since October 26.

I hope AskGamblers will help resolve this recurring issue.

Kind regards

67h left

zł4,000

Withdrawal rejections; pending withdrawal

On 10 October I requested a withdrawal of CLP $400,000 from Mr Bet casino, and I checked every day without receiving any reply at all. On 23 October I deposited CLP $10,000 into my account and did not play anything whatsoever; then on 24 October, when I logged in to check the status of my withdrawal, I discovered that it had been rejected. I tried to re‑request the same CLP $400,000 withdrawal, but the app would not allow me to do so. I contacted customer service approximately five times, and each time I received a different explanation: first they claimed I had played and that my balance had decreased, so I sent screenshots proving that I had not played; then they said that a previous bonus had been incorrectly applied; they kept insisting that I had played and that this was why my balance was lower, and later they told me I had an active bonus, which is impossible because I only made that deposit and never accepted any bonus at all; they also mentioned that they had corrected my bets, saying they had made a mistake and that my balance was actually lower — something that never appeared that way on the app; and finally they stated that depositing that CLP $10,000 had automatically triggered a minimum wagering requirement of CLP $20,000, which I protested because I never agreed to accept any bonus. After all these complaints, I was only able to request withdrawals for CLP $300,000 and CLP $72,000. They claimed they had applied a 10 % fee because I had not completed the required playthrough, and I protested that this fee should have applied only to the CLP $10,000 deposit rather than to my original CLP $400,000 withdrawal. I have been playing at this casino for years, and I find this behaviour absolutely outrageous. Since 24 October I have been waiting for these two withdrawal requests to be processed, and to date they only tell me that they are “in progress”. I am afraid they may reduce my balance again. According to their policy, withdrawals should take no longer than 48 hours. I understand there may be some delays, but waiting nearly one month is completely unacceptable. I urgently request that they process and pay out both of my pending withdrawals immediately

70h left

$372,000

Delayed 25 days payment withdrawal

I've been waiting 25 days for my withdrawal. There have been a few emails back and forth with no outcome and no real explanations, just semi generic replies. My account is verified and I have been paid out from them a few times before now. I had played through the bonus %, so that wasn't a problem and I contacted support just to be sure. Unfortunately, I didn't save that chat. All the emails are between myself and Mr Bet casino, concerning this withdrawal, are attached.

64h left

$1,100

Withheld withdrawal

My account is fully verified (KYC completed), and I have met all the necessary terms and conditions. The withdrawal request was made on October 16, 2026, for the amount of 500,000 CLP.

Every time I contact customer support, I receive the exact same automated response stating that the financial department is reviewing it or that there is a high volume of requests. No real solution or transaction ID/Hash has been provided to me.

Since the processing time stipulated in their terms has been heavily exceeded, I request the mediation of this platform to help me get my funds released.

Thank you in advance for your assistance.

Resolved

$500,000

Delaying Payment MrBet

Hello. I have been an active player for several years and have received multiple payouts in the past; however, I currently have a pending withdrawal of 500,000 HUF, which I requested on October 16, 2026, and it has not yet been approved. I check in with customer support daily, but I have yet to receive a substantive response—only requests to be patient. Could you please assist in getting my withdrawal approved?

Resolved

Ft500,000

Delayed payment online casino

Hello. I would like to make a complaint. I have an 50.000 Huf payment, which is at pending status since 28th september. I asked the casino through chat and e-mail what is the problem, but always get the answer that they have a lot of payment and mine will be processed soon. At their page they say this amount of winning should take to 2 days to be processed, but they dont help me unfortunately. Please help me to get my money. Thank you

Resolved

Ft50,000

Pending withdrawal for a month

I requested a withdrawal nearly 4 weeks ago.

My account is fully verified, and I did not violate any terms.

The withdrawal status has been stuck on 'Pending' for a month, and customer support only gives me automated template answers about a high workload.

Games played: I was strictly focused on playing slots.

Please review my pending withdrawal and let me know if you need any further information to speed up the process.

Please help me get my funds

Kind regards,

Petra

71h left

Ft800,000

Crypto withdrawal is late

I requested a withdrawal of €4000 via cryptocurrency on October 18 2026, at Mr. Bet Casino.

My account is fully verified (KYC completed), and all bonus/wagering requirements have been met. However, the transaction status is still pending after several days.

When I contacted live support, I received generic automated responses asking me to wait without providing any specific timeline or reasons for the delay.

Crypto withdrawals are usually fast, and this delay seems unreasonable given my fully verified profile.

I request the immediate approval and processing of my funds.

16h left

€4,000

Mr. Bet Casino - Delayed payment

**Subject: Mr Bet Casino – Withdrawal of HUF 112,000 Pending for More Than 14 Days**

I am filing a formal complaint against Mr Bet Casino regarding an outstanding withdrawal of HUF 112,000\.

I requested the withdrawal more than 14 days ago, using a bank withdrawal method\. However, the withdrawal is still showing as “Pending” in my account, and the funds have not been paid to me\.

I have already contacted Mr Bet’s customer support multiple times in an attempt to resolve this matter\. Unfortunately, my attempts have not resulted in a satisfactory resolution\. I have also informed the casino that I intend to escalate the matter through independent complaint platforms and other appropriate channels, but this has not led to any meaningful action\.

At this point, I am extremely frustrated by the lack of progress and the absence of a clear resolution\. My withdrawal remains pending, and I have not received my money despite waiting for more than two weeks\.

I am asking AskGamblers to review my complaint and help me obtain a clear explanation from Mr Bet Casino regarding the delay, as well as the payment of my outstanding balance of HUF 112,000\.

I am prepared to provide screenshots of the pending withdrawal, relevant dates, and copies of my correspondence with customer support as evidence\.

I believe that customers should receive clear information and timely payment of approved and valid withdrawals\. I would appreciate your assistance in bringing this matter to a fair and prompt resolution\.

**Amount disputed:** HUF 112,000
**Withdrawal method:** Bank withdrawal
**Current withdrawal status:** Pending
**Waiting time:** More than 14 days

Thank you for your assistance\.

Resolved

Ft112,000

Withholding of payment

Title: Mr.Bet Casino – HUF 800,000 Withdrawal Delayed Since October 11, 2026

Dear Askgamblers

I am requesting your assistance with a delayed withdrawal from Mr.Bet Casino.

On October 11, 2026, I requested a withdrawal of HUF 800,000. The system split my withdrawal request into four separate transactions, but as of October 16, 2026, all four transactions are still pending.

I contacted customer support and received an email stating that my withdrawal is awaiting review and approval by the relevant department. They informed me that the process usually takes up to 48 hours, but delays may occur during periods of high demand.

My account was verified previously, and I am using the same Revolut Visa card that I have successfully used for previous withdrawals. Mr.Bet has not requested any additional documents from me regarding this withdrawal.

Despite waiting five days, I have not received a clear explanation for the delay or a specific date when my funds will be paid.

I would appreciate your help in contacting the casino and resolving this issue so that my HUF 800,000 withdrawal can be processed as soon as possible.

Thank you for your time and assistance.

Kind regards

Resolved

Ft800,000