Mr.Bet Casino - Verification issue

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,
At the moment the documents are under verification. As soon as we receive an update we will add it to the complaint thread.
We are grateful to the user and you for the anticipation.

this is not true. i originally uploaded the first screenshots of the proof of payment on the 12th. nearly two week ago . you then claimed that the screenshots are cropped/edited, which they are not. then i resubmitted the screenshots again on the 17th, nearly a week ago now and i still get the same error message from a week ago .

Dear Danielschinasi,
Kindly note that all information submitted is correct. Unfortunately, this is the first time you have uploaded documents edited in a graphic editor. The last time you uploaded correct documents, they were accepted.
We adhere to the requirements for accepting documents. This time all requirements were met and we accepted them.
Your 3 withdrawal requests have been processed. The next one will be processed from 31.03 due to withdrawal limit rule 3.6.1.

If you have any questions - we will be glad to help you further.

Dear @danielschinasi,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.