Complaint #594 Mr.Bet Casino

Withdrawals blocked since June 2026 by an unresolvable verification requirement

By rmlira

2 days ago

I have 5,797,512.83 CLP in my account that I have been unable to withdraw. Four withdrawal requests have failed or remain unprocessed:

81173501, 900,000 CLP, requested 01/06/2026, status Failed
81957218, 100,000 CLP, requested 03/08/2026, status Failed
82212597, 850,000 CLP, requested 25/08/2026, still Pending
82212598, 50,000 CLP, requested 25/08/2026, still Pending
An earlier payout, reference 18188288, was cancelled by the operator

The stated cause is that my deposit payment method is not verified. That verification has been open since February 2026 and my documents have been rejected four times, on no occasion identifying which specific field failed.

The deposit in question is ID 79692236, 250,000 CLP, made on 08/02/2026 through WebPay, using a virtual Visa Prepaid card ending 0608 issued by MACH (Bci, Chile) in my own name.

The requirement cannot be met. Mr.Bet asks for a single document showing my full name together with the deposit details. My card issuer does not produce such a document. It produces three separate ones, all of which I have submitted: a monthly account statement showing my full name, account number and the 250,000 CLP charge; an in-app transaction detail showing the date 08/02/2026, the card ending 0608 and transaction number 603910013906; and the virtual card screen showing my full name and the card ending 0608. Together they establish every data point requested.

Mr.Bet has also asked for a receipt showing the word "WebPay". In Chile, WebPay is a payment gateway operated by Transbank, not a bank or a card, and it never appears as a merchant name on a bank statement. The charge appears under the payment processor, Payku, shown as "PK COMERCIOS EN LINEA". No Chilean bank issues a statement containing the word WebPay.

During a live chat on 11/09/2026, agent Eva confirmed that the verification page allows only one upload per payment method, asked me to send the second document through the chat, and stated she would forward it as an exception. On 17/09/2026 agent Juliet wrote that no document had been received for that method. I have the full chat transcript.

What I am asking for: that Mr.Bet process my pending withdrawals and release the balance of 5,797,512.83 CLP.

I have submitted every document Mr.Bet has requested, in the format its own agents instructed. If any further verification step is genuinely required, I remain available to complete it immediately, including a video call or a photograph of me holding the card alongside my ID. What I dispute is that my funds have been withheld since June 2026 over a documentary requirement that no Chilean bank can satisfy.

Account: rmlira

Disputed Casino Mr.Bet Casino

Reason Verification issues

Amount $5797512.83

Discussion

69 hours left for rmlira to respond.

Mr.Bet Casino

• Representative

1 day ago

Dear Rmlira,

Please note that verification is required to process withdrawal requests. At this time, you need to verify the WebPay and Bank Transfer payment methods. The previous document was not accepted because you only uploaded a bank statement that did not show the required deposit. We ask that you upload a bank statement showing your name and a deposit of 250,000.00 CLP dated February 8, 2026. As soon as you upload the document, we will review it.

Mr.Bet Casino Complaint Stats

Resolved 181 / 184

Avg. Amount $3,912

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 162 out of 165 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Complaint Status

69h left

$5,797,513

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