Complaint #595 Mr.Bet Casino

Delayed payment

By Gabriela V.

2 weeks ago

BI am submitting a formal complaint regarding a delayed withdrawal of 350,000 CLP at Mr. Bet Casino.

I requested this withdrawal via bank transfer on Monday, September 21, at 13:08. It is important to highlight that this withdrawal was requested to the exact same bank account that I previously used to deposit funds into the casino, fully complying with standard anti-fraud policies.

According to the casino's support team, the delay is due to a high volume of manual reviews. Furthermore, their support managers (Miria, Lilly, and Arthur) have explicitly confirmed via email and live chat that my account does not require any further identity verification (KYC) at this moment and that there are no errors on my profile.

As instructed by their agents, I have strictly maintained the necessary balance in my account to ensure the transaction can clear without issues. However, the withdrawal has been stuck as "pending" for over a week, well past their standard 48-hour processing window, and I have not received any concrete timeline for the release of my funds.

I request the mediation of this platform to help expedite the processing and approval of my legitimate withdrawal. I have attached screenshots of my conversations with support and their official emails as evidence.

Thank you for your assistance.

Disputed Casino Mr.Bet Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

3 days ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mr.Bet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Mr.Bet Casino

• Representative

3 days ago

Dear AskGamblers Team,

We sent evidence to support@askgamblers.com confirming that the user has multiple accounts. Please review it.

GabrielaVergara

• Chile

6 days ago

am responding to keep this complaint active while we wait for the casino's alleged evidence. I want to highlight three critical points that prove the casino is acting in bad faith and treating a 10-year-old technical oversight as a fraudulent operation:
1. The 'Active Account' Contradiction: In their last message, the casino representative stated: 'your other account remains active and you can continue playing on it'. If the casino genuinely believed I committed severe fraud or posed a security risk, they would close both accounts. Inviting me to keep depositing and playing on an old account proves that this block is not about security; it is a deliberate financial excuse to avoid paying my 350,000 CLP.
2. Inconsistent and False Claims: The casino's support has given me multiple contradictory stories. First, agents told me no KYC was needed. Then they blocked me for clause 5.4. And just last Friday, manager Tiffany sent an email falsely claiming I 'had used the funds'. A casino that changes its story constantly clearly has no reliable data or real evidence against me.
3. No Intent to Defraud: A true multi-account abuser creates accounts simultaneously to exploit bonuses. My old profile has been abandoned for over 10 years. I registered this account in absolute good faith, deposited my own 12,000 CLP, played fairly, and met 100% of the wagering requirements. Forfeiting my legitimate winnings over an inactive, decade-old profile is completely disproportionate and abusive.
I request the mediator to keep this case open and reject the generic excuses from Mr. Bet Casino until they present real, verified evidence to support their contradictory claims."

Mr.Bet Casino

• Representative

1 week ago

Dear AskGamblers Team,

We have forwarded the case to the appropriate department to gather evidence, which we will provide to you as it pertains to this case. We will email it to you shortly. Thank you for your patience.

Mr.Bet Casino Complaint Stats

Resolved 189 / 194

Avg. Amount $3,764

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 169 out of 174 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Mr.Bet Casino Complaints

See all complaints for this casino

Withholding of payment

Title: Mr.Bet Casino – HUF 800,000 Withdrawal Delayed Since October 11, 2026

Dear Askgamblers

I am requesting your assistance with a delayed withdrawal from Mr.Bet Casino.

On October 11, 2026, I requested a withdrawal of HUF 800,000. The system split my withdrawal request into four separate transactions, but as of October 16, 2026, all four transactions are still pending.

I contacted customer support and received an email stating that my withdrawal is awaiting review and approval by the relevant department. They informed me that the process usually takes up to 48 hours, but delays may occur during periods of high demand.

My account was verified previously, and I am using the same Revolut Visa card that I have successfully used for previous withdrawals. Mr.Bet has not requested any additional documents from me regarding this withdrawal.

Despite waiting five days, I have not received a clear explanation for the delay or a specific date when my funds will be paid.

I would appreciate your help in contacting the casino and resolving this issue so that my HUF 800,000 withdrawal can be processed as soon as possible.

Thank you for your time and assistance.

Kind regards

87h left

Ft800,000

Delayed withdrawals from Mr Bet since October 9 2026

I am filing a complaint against Mr Bet Casino (9mrbet.club) regarding three delayed withdrawals totalling CLP 1,100,000.

I requested the following withdrawals on October 9, 2026:

- CLP 300,000
- CLP 300,000
- CLP 500,000

All three withdrawals are still pending. My account is fully verified, and I requested the withdrawals to my MACH virtual card, which I previously used successfully for withdrawals.

Customer support has told me that there are delays due to a high volume of withdrawals and that my payments are undergoing manual review. However, they have not provided a specific payment date, despite my requests for an update.

I have previously made successful withdrawals from this casino, so I am concerned about this prolonged delay.

I am requesting that Mr Bet process all three withdrawals totalling CLP 1,100,000 as soon as possible and provide a clear explanation for the delay.

I can provide screenshots of my pending withdrawals and my conversations with customer support as evidence.

Thank you for your assistance.

82h left

$1,100,000

Withrawal problems

hei

I have been a customer at Mr. Bet for 8 years.
Earlier this year, I made some withdrawals, and things went fine after a while.

Now I have won again and requested a withdrawal of NOK 19,100, 6 days ago. They keep giving me the same answer over and over: that there is an exceptionally high number of withdrawal requests, that many people are requesting payouts at the moment, etc. My account has been verified twice. Mr. Bet keeps stalling and delaying my withdrawal. Please help me...

Best regards, Terje
Hansen

34h left

kr19,100

Payment delayed by 18 days

My withdrawal of 1,550 PLN has been pending for 18 days now; this is not my first withdrawal, and I have already completed the full verification process. For the past few days, the chat support agents have been giving me the same response: they claim they have a very high volume of requests and that I am in a queue.

17h left

zł1,550

Delaying Withdrawal for Nearly a Month 175 EURO Still Unpaid

I have contacted Mr Bet several times regarding my withdrawal, but I keep receiving the same excuse about how busy they are.

I have been waiting for my ~€175 withdrawal since September 16, 2026, despite their advertised 72-hour withdrawal timeframe.

Every time I contact support, I receive the same response, with no clear explanation for the delay or any indication of when I will receive my money.

I have made withdrawals successfully in the past, so I have never experienced an issue like this before. This delay is unacceptable, and I would like Mr Bet to process my withdrawal as soon as possible or provide a clear and honest explanation for why it is being delayed.

Resolved

€175

Withdrawal delay way over time frame

I have contacted Mr Bet several times,receive same excuse about how busy they are they are refusing to follow their 72 hr withdraw time as advertised. It has now been about 2 weeks i have done two separate withdrawals one on September 29th and one on October 3 with a combined total $1.210 and have had no problems with prior withdrawals tell now.

14h left

$1,210

Delayed payment pending withdrawal

I’ve requested for a withdrawal worth $745.96 on September 16, 2026 and until now it is pending.

I’ve chatted multiple times with them and they kept saying to just keep waiting and it will be processed Usually it only take them 5days to deposit the money but now, it is almost a month and still nothing.

Unresolved

$746

Withdrawal pending since 9 days

I have made a withdrawal request for 500$ since 9 days now and it still not process. It suppose to be 2 days maximum. When I talk to the chat, they always say the same things, a lot of request from players made a delayed...

It is the second time that happen for me.

I don't know what to do and they say that is a "normal" issues.

Unresolved

$500

Withdrawal request being delayed Mr Bet

Dear Sir or madam,

I made a withdrawal request on 4th October 2026 for 200€ on Mr.Bet Casino. Mr.Bet claims on it's website that withdrawals are being processed within 48 hours. Well I'm waiting since 1 week but nothing happens.

I've asked the support 2 times for the reason and they say that they have a lot of requests in their system at the moment which causes the delay.

My account is fully verified and I don't have any bonus money active and followed their rules while playing slots.

I'd be very glad if you could somehow help me to make them process my cash out request.

Thanks in advance.

With kind regards,

Burak

37h left

€200

Delayed withdrawal

I have been waiting nearly 5 days for my 5000 withdrawal (which is now 4000, as I've reversed 1000 to see if they'll process a smaller sum faster, as they have done in the past when I was able to purchase a fast withdrawal from the shop they have)

I get the same message every time I contact the support team for an update, and I'm getting sick of it.

I have deposited thousands of dollars through this casino and feel it's really poor customer service

Resolved

$4,000