Complaint #595 Mr.Bet Casino

Delayed payment

By Gabriela V.

1 month ago

BI am submitting a formal complaint regarding a delayed withdrawal of 350,000 CLP at Mr. Bet Casino.

I requested this withdrawal via bank transfer on Monday, September 21, at 13:08. It is important to highlight that this withdrawal was requested to the exact same bank account that I previously used to deposit funds into the casino, fully complying with standard anti-fraud policies.

According to the casino's support team, the delay is due to a high volume of manual reviews. Furthermore, their support managers (Miria, Lilly, and Arthur) have explicitly confirmed via email and live chat that my account does not require any further identity verification (KYC) at this moment and that there are no errors on my profile.

As instructed by their agents, I have strictly maintained the necessary balance in my account to ensure the transaction can clear without issues. However, the withdrawal has been stuck as "pending" for over a week, well past their standard 48-hour processing window, and I have not received any concrete timeline for the release of my funds.

I request the mediation of this platform to help expedite the processing and approval of my legitimate withdrawal. I have attached screenshots of my conversations with support and their official emails as evidence.

Thank you for your assistance.

Disputed Casino Mr.Bet Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mr.Bet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Mr.Bet Casino

• Representative

3 weeks ago

Dear AskGamblers Team,

We sent evidence to support@askgamblers.com confirming that the user has multiple accounts. Please review it.

GabrielaVergara

• Chile

3 weeks ago

am responding to keep this complaint active while we wait for the casino's alleged evidence. I want to highlight three critical points that prove the casino is acting in bad faith and treating a 10-year-old technical oversight as a fraudulent operation:
1. The 'Active Account' Contradiction: In their last message, the casino representative stated: 'your other account remains active and you can continue playing on it'. If the casino genuinely believed I committed severe fraud or posed a security risk, they would close both accounts. Inviting me to keep depositing and playing on an old account proves that this block is not about security; it is a deliberate financial excuse to avoid paying my 350,000 CLP.
2. Inconsistent and False Claims: The casino's support has given me multiple contradictory stories. First, agents told me no KYC was needed. Then they blocked me for clause 5.4. And just last Friday, manager Tiffany sent an email falsely claiming I 'had used the funds'. A casino that changes its story constantly clearly has no reliable data or real evidence against me.
3. No Intent to Defraud: A true multi-account abuser creates accounts simultaneously to exploit bonuses. My old profile has been abandoned for over 10 years. I registered this account in absolute good faith, deposited my own 12,000 CLP, played fairly, and met 100% of the wagering requirements. Forfeiting my legitimate winnings over an inactive, decade-old profile is completely disproportionate and abusive.
I request the mediator to keep this case open and reject the generic excuses from Mr. Bet Casino until they present real, verified evidence to support their contradictory claims."

Mr.Bet Casino

• Representative

4 weeks ago

Dear AskGamblers Team,

We have forwarded the case to the appropriate department to gather evidence, which we will provide to you as it pertains to this case. We will email it to you shortly. Thank you for your patience.

Mr.Bet Casino Complaint Stats

Resolved 205 / 209

Avg. Amount $3,600

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 185 out of 189 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Mr.Bet Casino Complaints

See all complaints for this casino

Mr Bet Casino 300000 HUF Withdrawal Delayed Since October 6 2026

I am submitting a formal complaint against Mr.Bet Casino regarding two withdrawal requests totalling HUF 300,000, which have remained pending since October 6, 2026.

Withdrawal details:

- HUF 100,000 – Transaction ID: 82732782
- HUF 200,000 – Transaction ID: 82732778
- Withdrawal date: October 6, 2026
- Payment method: Mastercard
- Status: Pending

As of November 5, 2026, I have been waiting for 30 days without receiving either payment.

I submitted all requested verification documents, and my identity verification was successfully completed through Sumsub.

Furthermore, Mr.Bet customer support has explicitly confirmed in writing that my verification was fully completed and apologised for previously providing incorrect information.

Despite this confirmation, both withdrawals remain pending. Customer support repeatedly cites increased workload but refuses to provide a specific payment date.

I have contacted the casino numerous times and submitted a formal written complaint, but I have received no response to that complaint.

The originally communicated withdrawal processing time was 48 hours.

I am requesting AskGamblers' assistance in obtaining the full HUF 300,000 owed to me and resolving this prolonged withdrawal delay.

I have screenshots proving the pending transactions, successful verification, and the casino's written confirmation that my verification is complete.

21h left

Ft300,000

4000 PLN Bank Withdrawal Stuck in Verification Since October 26 2026 Repeated Delays

Dear AskGamblers Team,

I am submitting another complaint against Mr Bet Casino due to repeated problems with withdrawal processing.

On October 26, 2026, I requested a withdrawal of 4,000 PLN via bank transfer.

As of November 2, 2026, the withdrawal is still showing the status “Awaiting verification”.

The withdrawal has not been processed, and I have not received my money.

Despite the previous incident, the same situation is happening again.

My account has been verified, so I do not understand why every withdrawal creates further delays and additional verification procedures.

I consider it unacceptable that a casino repeatedly delays access to players’ funds without providing a specific explanation or a firm payment date.

I am asking AskGamblers to intervene and request that Mr Bet Casino:

1. Immediately complete the verification of my withdrawal.

2. Release the full amount of 4,000 PLN via bank transfer.

3. Explain why this withdrawal has remained in verification since October 26.

I hope AskGamblers will help resolve this recurring issue.

Kind regards

64h left

zł4,000

Withdrawal rejections; pending withdrawal

On 10 October I requested a withdrawal of CLP $400,000 from Mr Bet casino, and I checked every day without receiving any reply at all. On 23 October I deposited CLP $10,000 into my account and did not play anything whatsoever; then on 24 October, when I logged in to check the status of my withdrawal, I discovered that it had been rejected. I tried to re‑request the same CLP $400,000 withdrawal, but the app would not allow me to do so. I contacted customer service approximately five times, and each time I received a different explanation: first they claimed I had played and that my balance had decreased, so I sent screenshots proving that I had not played; then they said that a previous bonus had been incorrectly applied; they kept insisting that I had played and that this was why my balance was lower, and later they told me I had an active bonus, which is impossible because I only made that deposit and never accepted any bonus at all; they also mentioned that they had corrected my bets, saying they had made a mistake and that my balance was actually lower — something that never appeared that way on the app; and finally they stated that depositing that CLP $10,000 had automatically triggered a minimum wagering requirement of CLP $20,000, which I protested because I never agreed to accept any bonus. After all these complaints, I was only able to request withdrawals for CLP $300,000 and CLP $72,000. They claimed they had applied a 10 % fee because I had not completed the required playthrough, and I protested that this fee should have applied only to the CLP $10,000 deposit rather than to my original CLP $400,000 withdrawal. I have been playing at this casino for years, and I find this behaviour absolutely outrageous. Since 24 October I have been waiting for these two withdrawal requests to be processed, and to date they only tell me that they are “in progress”. I am afraid they may reduce my balance again. According to their policy, withdrawals should take no longer than 48 hours. I understand there may be some delays, but waiting nearly one month is completely unacceptable. I urgently request that they process and pay out both of my pending withdrawals immediately

64h left

$372,000

Very long wait for the payout of funds

Hello, I’m having trouble with Mr. Bet again—they still haven’t paid out my funds, and it’s been nearly two weeks. The amount is 3,000 PLN, and there’s no sign that they’ll pay it out anytime soon. They keep giving the same canned responses, just brushing players off instead of providing any concrete answers. This isn’t the first time this has happened at this casino; they make a habit of delaying withdrawals for a very long time. If you’re thinking about signing up for Mr. Bet, I’d advise against it—you end up waiting weeks for your payouts, and getting them to actually pay you is next to impossible.

Resolved

zł3,000

Delayed 25 days payment withdrawal

I've been waiting 25 days for my withdrawal. There have been a few emails back and forth with no outcome and no real explanations, just semi generic replies. My account is verified and I have been paid out from them a few times before now. I had played through the bonus %, so that wasn't a problem and I contacted support just to be sure. Unfortunately, I didn't save that chat. All the emails are between myself and Mr Bet casino, concerning this withdrawal, are attached.

Resolved

$1,100

Withheld withdrawal

My account is fully verified (KYC completed), and I have met all the necessary terms and conditions. The withdrawal request was made on October 16, 2026, for the amount of 500,000 CLP.

Every time I contact customer support, I receive the exact same automated response stating that the financial department is reviewing it or that there is a high volume of requests. No real solution or transaction ID/Hash has been provided to me.

Since the processing time stipulated in their terms has been heavily exceeded, I request the mediation of this platform to help me get my funds released.

Thank you in advance for your assistance.

Resolved

$500,000

Delaying Payment MrBet

Hello. I have been an active player for several years and have received multiple payouts in the past; however, I currently have a pending withdrawal of 500,000 HUF, which I requested on October 16, 2026, and it has not yet been approved. I check in with customer support daily, but I have yet to receive a substantive response—only requests to be patient. Could you please assist in getting my withdrawal approved?

Resolved

Ft500,000

Delayed payment online casino

Hello. I would like to make a complaint. I have an 50.000 Huf payment, which is at pending status since 28th september. I asked the casino through chat and e-mail what is the problem, but always get the answer that they have a lot of payment and mine will be processed soon. At their page they say this amount of winning should take to 2 days to be processed, but they dont help me unfortunately. Please help me to get my money. Thank you

Resolved

Ft50,000

Pending withdrawal for a month

I requested a withdrawal nearly 4 weeks ago.

My account is fully verified, and I did not violate any terms.

The withdrawal status has been stuck on 'Pending' for a month, and customer support only gives me automated template answers about a high workload.

Games played: I was strictly focused on playing slots.

Please review my pending withdrawal and let me know if you need any further information to speed up the process.

Please help me get my funds

Kind regards,

Petra

Resolved

Ft800,000

Crypto withdrawal is late

I requested a withdrawal of €4000 via cryptocurrency on October 18 2026, at Mr. Bet Casino.

My account is fully verified (KYC completed), and all bonus/wagering requirements have been met. However, the transaction status is still pending after several days.

When I contacted live support, I received generic automated responses asking me to wait without providing any specific timeline or reasons for the delay.

Crypto withdrawals are usually fast, and this delay seems unreasonable given my fully verified profile.

I request the immediate approval and processing of my funds.

Unresolved

€4,000