Mr.Bet Casino - Verification delayed for over 2 weeks now

Now i got the message again that my verification was denied! That’s unbelievable.

I will upload my passport now instead of my drivers license but this is the 5th upload now thats really annoying and tiring!!!

Dear kobe1997,

Just a quick update — your verification didn’t go through because the documents you uploaded don’t meet the requirements.
We’re still waiting for a valid proof of identity and proof of address to complete the process.

Here’s what went wrong:
The proof of identity was low quality.
The proof of address was edited and dated over 90 days ago.

I did send my documents now for the 6th time. Now i put my passport and a police letter for my adress i hope this will be enough!

They accepted my passport but my proof of adress was denied again (police letter). Now i send them a letter i got from the federal ministry!! I hope this is the last time!!!

Dear askgamblers!

I’m really frustrated to tell you that they denied my POA again!! I can’t believe it..

2-3 weeks ago i’ve sent them my residence registration. At that time it still wasn’t older than 3 months but on the edge. They always denied until it was older than 3 months and told me it didnt meet their requirement! How crazy is this?

The last two times i have sent them a letter i got from the police and a letter from federal ministry and it also got denied. They say its edited which i can guarantee you it’s not!!! It’s just a photo i made with my iphone. I dont get it. How tiring can this be???
I will send them the POA from the federal ministry again! And tomorrow i will go to the minstry to get a new letter for my residence registration with a current date if they still want to play me like that!!!


I did the verification more than 8-9 times now. They always say its edited and this really get on my nerves now!!
Just because of 4000 euros?!

Please help me to get this resolved…

Dear kobe1997,

You keep submitting edited files, which we cannot accept. The required document is a valid proof of address.
Reason for rejection: The image has been edited.

Please upload a utility bill, home internet, TV, or radio service bill.

A representative from our support team has already contacted you.
If you're unable to upload the required document for verification, please let us know the reason.

Can you tell me how is it edited when i just photographed the letter i got from the postman??????

Even your system accepted my POA so how can your department deny it???

Today i went to the council to get a current residence letter so there should be no problem anymore with my POA

Dear kobe1997,

Although your Proof of Address (POA) document may have passed the automatic upload check, all documents are later reviewed manually by our verification team for accuracy and security. This extra step ensures everything is compliant and secure.

This time, the document was rejected because it was the wrong type—it appears to be a unified travel pass, which isn’t accepted as valid proof of address. Accepted POA documents typically include official letters or bills (like a bank statement, utility bill, or government correspondence) that clearly show your full name and residential address.

Last time it was an official letter from the ministry and for whatever reason it got rejected again but today i uploaded my residence letter from the council with an current date of today so i don‘t see how it will be rejected again

My account is verified now and i received the money.

Funny note: they told me that if i win in the future then i’ll have to verify myself again. That’s ridiculous.

Anyways thanks askgamblers team!
this case can be closed.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.