Complaint #532 Mostbet Casino

PKR 9000 taken through EASYPaisa

By Maan J.

20 hours ago

My Gaming ID: 132270303

I am posting this publicly because I am extremely angry, disappointed, and exhausted by the way Mostbet has handled my money.

I deposited PKR 9,000 through the Easypaisa Instant deposit method into my registered and KYC-verified Mostbet account. The money was successfully deducted from my side, yet more than 24 hours later, PKR 9,000 has still not been credited to my gaming account.

What makes this situation even more unacceptable is the response I have received after reporting the problem. I have repeatedly contacted Mostbet's live customer support. Instead of giving me a concrete explanation, transaction trace, payment-provider response, or definite resolution deadline, I have repeatedly been told to wait. I also contacted Mostbet by email regarding my missing deposit and have received no meaningful response or resolution.

This is not a bonus, promotional credit, or disputed winning. This is MY OWN PKR 9,000 that was deducted through the payment method presented to me for depositing into my account.

If Mostbet or its payment provider has not received the money, then I want documentary evidence or a proper transaction investigation showing where the payment went. If the payment was received, then credit my PKR 9,000 immediately. If it cannot be credited, then arrange for the money to be reversed/refunded to the originating Easypaisa account.

Simply telling a customer to “wait” again and again without providing a definite timeframe, transaction-tracing result, or meaningful explanation is not an acceptable way to handle somebody's money.

The experience has left me feeling financially exploited rather than protected as a verified customer. A company handling customers' deposits should understand that PKR 9,000 may be a significant amount of money for a customer. Taking the payment instantly while leaving the customer to chase support for his own money is deeply distressing and unacceptable.

I am therefore asking Mostbet publicly:

Where exactly is my PKR 9,000?
Did your payment provider receive the transaction or not?
What is the payment-provider/transaction investigation reference for my case?
What is the exact maximum timeframe for resolving it?
Will you credit my gaming account or return my PKR 9,000?

Please do not respond to this review with another generic “please wait” message. I have already waited and contacted support repeatedly. I want an actual investigation and a specific answer.

I have preserved my Easypaisa transaction evidence, payment details, screenshots, account information, KYC status, support conversations, emails, dates and timestamps.

If this matter remains unresolved, I intend to submit the documented case to the appropriate independent complaint platforms, my payment provider and its applicable financial complaint channels, and the relevant gaming licensing/regulatory authority. I will provide the complete evidence and communication history.

I also reserve my right to submit factual complaints to any competent consumer, financial, regulatory, licensing, or dispute-resolution body that has jurisdiction over the transaction or operator.

I am not asking for any favour, bonus or compensation. I am asking for my own PKR 9,000 to be located, credited or returned.

I will update this review publicly if and when Mostbet actually resolves the matter.

Disputed Casino Mostbet Casino

Reason Delayed payment

Amount ₨9000

Discussion

75 hours left for Mostbet Casino to respond.

There are no replies at the moment.

Mostbet Casino Complaint Stats

Resolved 164 / 170

Avg. Amount $1,485

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Mostbet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 109 out of 114 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Complaint Status

75h left

₨9,000

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Mostbet Casino Complaints

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Unjustified Account Freeze and Delayed Verification

Dear AskGamblers Team,

I am submitting this complaint regarding my account at Mostbet (Account ID: 275907288), which was frozen immediately after I submitted a withdrawal request for my balance of 8,500 BDT.

Following their request for account verification, I provided all the required identification documents via email on September 25, 2026. However, I have not received any response or update regarding the status of my verification since then. Furthermore, when I contact Mostbet's customer service, they fail to provide any specific information or clear updates regarding my issue.

Holding my funds of 8,500 BDT and keeping my account frozen without clear communication or timely processing of standard verification documents is completely unreasonable.

Attachments / Evidence:

Screenshot showing blocked/frozen account status on Mostbet.
Screenshot of the verification email sent on September 25, 2026

I kindly request your assistance in mediating this matter with Mostbet to expedite my identity verification, unfreeze my account, and release my remaining balance.

Thank you very much for your time and assistance.

Best regards,

< full name removed >

Registered Email: < email removed >

Account ID: 275907288

58h left

৳8,500

I deposited more than 48h ago

gmail.com ID 268937436 Yesterday I made a deposit, it has been 45 hours and the money has not been credited to my account yet. Please credit my deposit immediately.

31h left

₸6,004

Withdrawal completed but not received in Easypaisa

Dear AskGambler Support,

I am submitting a complaint against Mostbet regarding my withdrawals totaling 27,500 PKR, which are showing as “PAYMENT SUCCESSFULLY MADE”, but I have not received the money in my Easypaisa account.

Gaming ID: 281028134

The disputed transactions are:

- 10,500 PKR — 27 July 2026, 19:14:43

- 6,000 PKR — 27 July 2026, 19:26:10

- 2,000 PKR — 27 July 2026, 19:30:01

- 5,000 PKR — 27 July 2026, 19:30:40

- 4,000 PKR — 29 July 2026, 07:53:39

Total: 27,500 PKR

All five withdrawals are marked as successfully paid in my Mostbet account, but the funds have not been credited to my Easypaisa account.

I have been contacting the Mostbet support team for the last 10 days, but they have not provided any proper response or solution.

I am attaching screenshots of all the withdrawal transactions as evidence. I am also attaching my bank/Easypaisa statement, which confirms that these amounts were not received.

The attached statement is password-protected. Statement password: 4031

I request AskGambler to urgently investigate this matter and contact Mostbet. Please ask Mostbet to provide valid payment/transaction references or proof that these payments were actually sent to my Easypaisa account.

Please help me recover my 27,500 PKR and resolve this issue as soon as possible.

Thank you.

Regards,

Gaming ID: 281028134

27h left

₨27,500

Withdrawal delayed for 8 days

I am submitting a complaint regarding a delayed cryptocurrency withdrawal from Mostbet.

On September 18, 2026, I requested a cryptocurrency withdrawal of 3,000 PLN. The withdrawal has now been delayed for 8 days.

Mostbet’s website states that withdrawals can take up to 72 hours. This timeframe has already expired, but I have still not received my funds.

During these 8 days, I have repeatedly contacted Mostbet customer support. Unfortunately, they have not provided me with any specific explanation for the delay or any clear timeframe for when my withdrawal will be completed. I am repeatedly told to contact them again later and that the issue is still being reviewed.

I was also told by one support agent that the funds had allegedly been sent to a payment intermediary and that Mostbet was waiting for a response from the intermediary. However, I have not received any official confirmation or specific timeframe for resolving the issue.

I have already submitted an official complaint to Mostbet by email, but I have not received a response.

I will attach:

* a screenshot confirming my withdrawal request;
* screenshots of my recent conversations with Mostbet customer support, showing that they do not provide any specific information or timeframe for the payment.

The information about such a potentially extended delay or an indefinite waiting period is not stated on Mostbet’s website. The only timeframe provided is up to 72 hours.

I am therefore asking AskGamblers to review my case and assist me in obtaining a clear explanation from Mostbet and the payment of my outstanding 3,000 PLN withdrawal.

82h left

zł3,000

Blocked account 600 USDT

They blocked my account, which had a balance of about 600 USDT.

They requested a list of photos, which I provided in full. After that, they scheduled a video verification, which I successfully completed. They told me to wait for a response within two weeks.

No response followed. In the chat, they told me to wait two months. That time has already passed, and they are not responding to my emails.

Resolved

$600

Number verification problam

I have been trying to verify my phone number and it shows me unknown error I have tried using their website and the website just showing me captcha when I fill it correctly then it shows nothing I can't withdraw my funds because of the phone number verification I have talked with support serval time they are not helping they just say clear you browser cookies change browser reinstall app I have tried every single one but nothing worked pls ask gambler team help I'm attaching screenshots of my chat with support and the error
My gaming id is 99385665

Rejected

Account frozen and verification delayed

Hello AskGamblers Team,

My Mostbet account is FROZEN since 17 August 2026.

Account Details:

Account ID: 281973935
Current Balance: 56615BDT

Problem:

It has been 21 days. I have submitted ALL documents but account is still frozen:

NID front and back
NID PDF
Selfie with NID
NID and Birth TIN certificate together
Nagad deposit screenshot
Nagad account screenshot

But Mostbet replied "wait 60 days" as per Paragraph 4.1

This is intentional delay. Please unfreeze my account and process withdrawal.

I attached proof: Account balance screenshot + Email from Mostbet.

Thank you

Resolved

৳56,615

Unjustified Withholding of 150000 Since July 21st and Withdrawals Falsely Marked as Paid

Dear AskGamblers Complaint Team,

I am escalating a severe and ongoing issue with Mostbet Casino regarding the blatant withholding of my legitimate winnings totaling 150,000 TRY. Despite my endless patience and full cooperation, the operator has been actively avoiding payment since July 21st, 2026.

On July 21st, I requested two wire transfer (havale) withdrawals amounting to 150,000 TRY. Shortly after, Mostbet intentionally marked both transactions as "Paid" in my account system. However, more than a month has passed, and these funds have absolutely never reached my bank account.

I have exhausted all communication channels with Mostbet’s support team. The situation has moved beyond a simple technical delay; it is a clear refusal to pay. I have repeatedly demanded official banking receipts or transaction reference numbers to prove they actually processed the 150,000 TRY. They consistently fail to provide a single piece of evidence. Instead, they acknowledge the non-payment but offer zero solutions, constantly stalling with generic, copy-pasted responses.

I am fully prepared to provide the AskGamblers team with unrestricted access to my financial records to prove my claims. I have attached the following undeniable evidence:

Account Screenshots: Clearly displaying the 150,000 TRY withdrawals falsely marked as "Paid."

Official Bank Statements: Full and unedited PDF statements from my bank, covering July 21st to the present date, conclusively proving that no such amount has entered my account. I am even willing to provide my bank statement passwords to the AskGamblers team for strict verification if necessary.

Extensive Chat Transcripts: Documenting my continuous efforts since July 21st, showing Mostbet's inability to provide proof of transfer and their deliberate delaying tactics.

My Demand:

This delay is completely unacceptable and violates basic industry standards. I demand that Mostbet Casino either immediately produces verifiable, official bank receipts proving they sent the 150,000 TRY, or they must instantly process the payment directly to my bank account without any further excuses.

I have ceased all gameplay on the platform pending this resolution. I trust AskGamblers to mediate this unacceptable financial dispute.

Sincerely

Resolved

TL150,000

Severe 39Day Withdrawal Delay and Systematic Laundering of Player Funds MostBet Casino

Dear AskGamblers Team,

I am launching this official complaint against MostBet Casino regarding a severe and intentional withholding of my legitimate funds. The casino is actively refusing to pay out my balance, ignoring all internal communication channels, and hiding behind automated, meaningless excuses.

Here are the specific details of my account and the disputed transaction:

- Player ID: 267998888

- Registered Email: < email removed >

- Disputed Amount: 350 PLN

- Date of Withdrawal Request: July 3rd, 2026

Case Chronology & Misconduct:

1. On July 3rd, 2026, I requested a standard withdrawal of 350 PLN. My account was fully verified, and the funds were accumulated purely through raw, legitimate gameplay. No active bonuses or unfulfilled wagering requirements were attached to this money.

2. In mid-July, without any warning or justification, MostBet completely blocked my account access. They only unblocked it after I initiated massive public exposure regarding their shady tactics.

3. While the account access was restored, the core issue remains completely untouched: my 350 PLN withdrawal has been stuck in a "pending/processing" status for exactly 39 DAYS.

Total Failure of Communication:

I have exhausted every single standard and advanced communication method available. I have sent direct, detailed inquiries to five (5) different official MostBet support channels, including:

- [email protected]

Every single email has been completely ignored. There is absolute radio silence from their support team.

The only "contact" I receive is via the public Trustpilot forum, where their official representatives post automated, machine-translated lies stating that "the technical task is in progress" and asking for "patience." It does not take 39 days to fix a "technical issue" for a simple 350 PLN bank transfer. MostBet refuses to provide a specific payout date and flatly refuses to provide an official bank transfer receipt or valid transaction tracking numbers (such as ARN or RRN codes) to prove the funds ever left their system.

Pattern of Predatory Behavior:

I must emphasize that this is the third time MostBet has subjected my account to extreme payout delays and financial games. This is not a one-time technical glitch; it is a clear, systematic pattern of holding player funds hostage in hopes that the customer will give up. Let's call a spade a spade: keeping a player's money for nearly 40 days without explanation or documentation is open theft.

Requested Outcome:

I ask the AskGamblers team to intervene immediately, expose these predatory financial practices, and compel MostBet Casino to finalize this transaction. I demand either the immediate processing of my 350 PLN to my bank account or the immediate provision of an official, traceable bank receipt containing valid ARN/RRN tracking numbers.

I have fully documented this entire 39-day ordeal and am ready to upload all necessary evidence, including bank statements (proving zero funds received), screenshots of the unanswered emails, and the casino's copy-pasted public responses.

Thank you for your time, your mediation, and for protecting the integrity of the online gaming community.

Sincerely,

< full name removed >

Player ID: 267998888

Resolved

zł350

Account FROZEN

Hello AskGamblers Team,

My Mostbet account is FROZEN since 31 July 2026.

Account Details:

Account ID: 281142080

Current Balance: 20,168 BDT