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Mostbet Casino - Loop between problem solvers

RESOLVED

Complaint Info

Disputed casino

Mostbet Casino

Amount

₫ 1750000

COMPLAINT REFERRED BY AGCCS PARTNER

Posted on January 24, 2025

International support staff pass the issue to regional support staff.

(Photo 1)

The regional support staff then passed the problem on to their colleagues.

(Photo 2)

And then the withdrawal transaction (98939273) with ID 97975071 at my mostbet after 72 hours no update local bank account is no one support...

Maybe this withdrawal transaction will come with a 2 week long vacation in Vietnam for 3 days.

(Photo 3)

AskGamblers
Posted on January 27, 2025

Dear Mostbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on January 28, 2025

Hello, Dear nqthach81!

We are sorry that you have a negative impression. Our support team is doing their best to help you as soon as possible, but sometimes checks can take some time. Your request is being processed. We will get back to you when there is news.

Best regards, Mostbet.

Posted on January 28, 2025

Thank you for your patience. We have received information that the withdrawal was cancelled by the provider and the funds were returned to your game balance 2025-01-26 10:05:12. Please confirm that the complaint has been resolved.

Best regards, Mostbet.

AskGamblers
Posted on January 28, 2025

Dear @nqthach81,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on January 28, 2025

The issue has been resolved, the balance has been returned to the game.
Thanks ! AskGamblers admin for your support.

AskGamblers
Posted on January 28, 2025

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.